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General Manager

3 months ago

Woburn, United States Crumbl Cookies | M Hubbard LLC Full time

Are you ready to begin the SWEETEST career around? We are looking for the right person to be our General Manager and lead operations for the Saugus, MA location of the fastest growing cookie company in the world

Who is the right person? To succeed in this role you must
- Lead by example, always
- Be an extension of store ownership
- Be highly communicative and professional
- Love working with teens and young adults
- Have a sincere interest in baking
- Have a detailed and organized skill set that will enable you to master store operations
- Have unmatched work ethic and reliability

As General Manager you will:

- Champion the Crumbl Cookies brand to guarantee that special Crumbl Cookies experience for each of our guests.
- Learn everything as a baker, becoming skilled in the baking process and working as part of a team, supporting each other and having fun while making customers happy (You won't just manage, you will bake and support bakers).
- Develop scheduling skills that allow us to plan seamless schedules that employees feel good about.
- Become an inventory, ordering and logistics extraordinaire. Locally sourcing ingredients as necessary.
- Be responsible for store cash management and bank deposits.
- Meet targets for labor, food cost and store performance metrics.
- Hire, train and motivate staff so we have the most efficient Crew possible.
- Identify new opportunities for catering and large events.
- Oversee day-to-day baking operations and prep plans.
- Hold Crew accountable to store policies, address issues and conflicts to maintain a positive, upbeat work culture

Role Requirements:

- 2 of experience managing others required (Experience Managing a Bakery or Restaurant Preferred)
- 21 years or older (required) Excellent communication, coaching and conflict resolution skills
- Highly organized
- Strong work ethic
- Meticulous attention to detail
- Technology literate
- Time and project management skills
- The General Manager will be the point person for Crew questions or issues when not at the store and fill in gaps in the schedule as needed.

Management Pay and Benefits:

- Base pay $50k-$55k annually DOE $1,000 monthly bonus when all key metrics are met for the prior month
- $40 Monthly cell phone reimbursement
- Commision on generated catering sales
- Paid Time Off (up to 2 weeks paid per calendar year)
- Flexible scheduling (in store and work from home combination)
- Future opportunity Health Benefits
- All Sundays off

**Job Type**:

- Full-time, exempt

Transportation and ability to commute/relocate:

- Reliably commute to Woburn, MA or plan to relocate before starting work
- Must have your own automobile

License/Certification:

- Driver's License (required)
- ServSafe Manager (Required prior to starting work

**REQUIREMENTS**:

- 2 years experience managing others
- 21 years or older
- Highly organized
- Strong work ethic
- Meticulous attention to detail
- Technology literate
- Time and project management skills
- Open availability for store hours

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that were just plain embarrassing to them today, the cousins decided to try something a little unique, A/B test their way to the perfect cookie. McGowan, coming from the software world, was accustomed to this methodology of testing. They would take the exact same cookie, change out one ingredient like chocolate chips and randomly visit local gas stations and grocery stores simply asking one question "Which one of these two cookies is the best?" They continued this testing on ingredients and cooking methods until they came up with what they believe is the world's best chocolate chip cookie.