Lead Medical Support Assistant

3 weeks ago

Phoenix, United States US Veterans Health Administration Full time

**Duties**:
***
**The salary range listed on this announcement only reflects the General Schedule incorporating Rest of U.S. basic pay. Upon selection, the salary will be adjusted to include the locality adjustment for the specific location.**

Duties include but are not limited to:

- Operate within a clinic environment and monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
- Conduct ongoing reviews to ensure quality of work.
- Ensure accurate and timely scheduling of appointments.
- Provide guidance to staff members to include changes in policies and procedures.
- Distribute and balance workload amongst staff.
- Create and maintain employee work schedules.
- Orienting and providing on
- the-job and coordinating training for new and current employees.
- Act as liaison between MSA and staff in order to resolve day to day conflicts.
- Plans and organizes work with general assistance from the supervisor with input from PACT Team Leaders as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers non-routine and highly technical problems to his/her supervisor.
- Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
- Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
- Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only mínimal supervision is required.

**Work Schedule**: Monday to Friday, between 7:00am - 3:30pm, 7:30am - 4:00pm, 8:00am - 4:30pm - **SUBJECT TO CHANGE BASED UPON THE NEEDS OF THE AGENCY.**
**Telework**: Not Available

**Virtual**: This is not a virtual position.

**Relocation/Recruitment Incentives**: Not Authorized

**Permanent Change of Station (PCS)**:Not Authorized

**Fi**nancial Disclosure Report**: Not required

**Requirements**:
**Conditions of Employment**:

- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

**Qualifications**:
**Resume Requirement**: Your resume **must be detailed** **include the following information: Job title, description of duties, beginning and ending date (month/year) of employment; and average hours worked per week.
- **Basic Requirements**:

- **United States Citizenship**: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- **Experience and Education. **(1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
- OR,(2) **Education.** One year above high school;
- OR,(3)** Experience/Education Combination. **Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- **Certification.** None required.
- **Grandfathering Provision. **All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation.

**Grade Determinations: GS-7**
- **Experience.** One year of experience equivalent to the GS-6 grade level.
- **English Language Proficiency**. Lead Medical Support Assistants must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Are you proficient in written and spoken English.
- Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
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