Supervisory Medical Support Assistant

3 weeks ago

Phoenix, United States US Veterans Health Administration Full time

**Duties**:
**The salary range listed on this announcement only reflects the General Schedule incorporating Rest of U.S. basic pay. Upon selection, the salary will be adjusted to include the locality adjustment for the specific location.**

Major duties include, but are not limited to:

- Supervisory MSA provides technical and administrative supervision to a unit of Lead MSAs and Advanced MSAs.
- Responsible for setting team goals and technically directing the work of subordinates and ensuring that agencies policies and procedures are followed.
- Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- Supervisor MSA is responsible monitoring data repositories and ensures completion of a timely review of various reports such as, but not limited to, active/pending consults, Electronic Wait List, Recall list, greater than 90, and Return to Clinic orders for accuracy and disposition.
- The Supervisor MSA is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative and all interdisciplinary clinics that support the initiative to include Compensation and Pension (C&P), Specialty, and Call Center.
- Ensure that MSAs are fully trained in CPRS documentation and orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics

**Work Schedule**: Monday to Friday, 8:00am to 4:30pm, 8:30am - 5:00pm 9:00am to 5:30pm; may be required to work weekends/holidays **(Subject to change based upon the needs of the agency).**
**Telework**: Not Available

**Virtual**: This is not a virtual position.

**Relocation/Recruitment Incentives**: Not Authorized

**Permanent Change of Station (PCS)**:Not Authorized

**Fi**nancial Disclosure Report**: Not required

**Requirements**:
**Conditions of Employment**:

- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

**Qualifications**:
**Resume Requirement**: Your resume **must be detailed** **include the following information: Job title, description of duties, beginning and ending date (month/year) of employment; and average hours worked per week.
- **Basic Requirements**:

- **United States Citizenship**: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- **Experience and Education. **(1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
- OR,(2) **Education.** One year above high school;
- OR,(3)** Experience/Education Combination. **Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- **Certification.** None required.
- **Grandfathering Provision. **All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
- **Grade Determinations**:

- **GS-08 Supervisory Medical Support Assistant Experience.** One year of experience equivalent to the [GS-7] grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.- **Assignment. **Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, out

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