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Member Services Representative
4 months ago
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? Join our team as a Member Services Rep and become an integral part of our organization's success
The Member Services team is responsible for a wide variety of functions and is responsible to learn all relevant details about PCA benefits, services and programs to ensure exceptional customer service. Team members must have a high capacity for retaining many details and ongoing changes.
**Essential Functions**
- Answer and respond to requests from current members, prospective members, volunteers, and/or staff while providing exceptional customer service through effective verbal and written communication skills and utilization of knowledge of PCA benefits and services.
- Respond professionally and empathetically to distressed customers regarding any difficulty they may be experiencing. They will determine what actions need to be taken to correct the situation, perform the actions, offer explanations as appropriate, and notify other department personnel as appropriate.
- Must be comfortable with technology and possess the skills and intuitive knowledge to operate modern devices and software effectively.
- Identify and analyze customer needs while assisting the customer with all routine inquiries including PCA benefits and services, order taking, accurate maintenance of database records, event registrations, and general resolution of customer problems or requests.
- Develop and maintain an in-depth knowledge of the PCA websites and microsites and functionality. They provide navigational advice, training and user support to members and other callers.
- Prepare and ship packages (some will be heavy); unpacking and moving boxes, maintaining and organizing storage areas.
- Perform other duties and tasks as assigned.
This is a full-time position: Mon-Fri, 9am-5pm.
The role will be in-person (no telework option). Our office is in Columbia, MD.
Pay: From $21.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k) matching
- Health insurance
- Paid time off
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
**Education**:
- High school or equivalent (required)
**Experience**:
- Customer service: 1 year (required)
- Typing/keyboard: 1 year (required)
- Communication skills on office phones: 1 year (required)
- Data entry: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
