Divisional Head of Operations

About Us:
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us

If you are seeking to be a part of a family, this is the place for you

Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary:
**Responsibilities**:
- Ensure that Cold Storage facilities operate at the highest levels of productivity and service and foster an environment of development and continuous improvement among the facility.- Oversight will include all operational aspects of a single site facility or within a region including managing day to day service challenges and ensuring financial targets are met.- Responsible for business development and client management within assigned region and for ensuring execution on commercial strategy, sales targets, and maintenance of client relationships.- Ensure safety policies and practices are being adhered to on a daily basis.- Meet customer and company key performance metrics, goals and objectives.- Demonstrate strong leadership skills through fostering a team environment amongst and within the facilities; coaching and mentoring teams and developing skills and abilities of direct reports.- Supports the commitment to the company’s Core Values.- Coordinate with Managers and Human Resources to ensure adherence to company policies and procedures.- Operations: Ensure the development of systems and procedures for operating and managing physical facilities and equipment in a profitable manner. Plan, direct and implement cold storage operations, procedures and support to meet determined productivity and service levels.- Labor Management: Directs the operation of the warehouse team to achieve objectives and standards. Develop and maintain a productive, motivated work force by ensuring effective hiring, training and development of CCL associates. Manages labor cost for improved productivity. Provides timely and appropriate performance reviews to all direct reports and ensures the same is done for all associates.- Customer Service: Maintain a professional and courteous relationship with all customers (internal and external). Establish programs to improve customer awareness at all levels in the organization. Maintain records and reports to ensure customer service levels are being met Develop and maintain strong partnership with customers and vendors to achieve financial results.- Inventory Management: Ensures all customers objectives and standards are met regarding inventory accuracy. Accountable for the inventory assets of the facility as it pertains to loss/damage.- Safety/Housekeeping: Develop, implement, and maintain appropriate programs to ensure that all safety and housekeeping standards and objectives are met. Work with the Safety team to ensure compliance to regulations in regard to safety certification to forklift drivers, OSHA guidelines, and all cold store regulations.- Equipment and Facility: Procure equipment and facility preventative maintenance services to ensure efficient operations of all facets of the center. Maintain suitable equipment and services for security of customer and company assets.- Identify and implement changes in areas for potential cost savings and process improvement.- Drive automation within processes (i.e.: invoicing) to achieve long term cost and efficiency savings.- Ensure compliance with all applicable Federal, State and Local legal requirements.- Mentor, coach and provide continuous feedback to colleagues.

Skills and Experience:
- Bachelor’s degree in business/Logistics/Supply Chain or other related industries preferred.- 10+ years in distribution and logistics industry, preferably with a diversity of experiences in manufacturing, transportation and distribution/warehousing.- Cold Storage experience required.- Strong leadership attributes with the ability to drive performance across a diverse team of associates in a cold store operations environment.- Strong development, training and coaching skills. Ability to nurture growth and develop strong, high-performance teams.- Financial and analytical acumen in the areas of operations, cost management, pricing and volume management.- Superior customer service skills and the ability to build strong relationships with clients.-
- Pr