Sales Operations Administrator

3 days ago

Waltham, United States Cambridge Computer Services, Inc Full time

**Job Overview**

As the Sales Operations Administrator at Cambridge Computer Services, you will be a key member of our sales operations team, responsible for coordinating and facilitating the administrative aspects of our sales processes.

**Responsibilities & Duties**
- Oversee the day to day maintenance and integrity of the CRM data
- Formulate, document and evangelize best practices for the sales and technical teams when interacting with internal and external systems with feedback from leadership
- Train new employees and provide ongoing training on CRM best practices
- Collaborate with stakeholders and our CRM developer to scope, test and document new CRM functionality
- Lead data cleanup initiatives, both as an individual contributor and by packaging cleanup projects for the sales support team
- Maintain and update the CRM end user documentation
- Test new features and functionality added to the CRM
- Organize pending new feature and functionality requests and provide status updates on items in process
- Assist with coordination of publishing new versions of the CRM software and documentation to production
- Assist sales management in the lead disbursement process, including cross-checking lists against the CRM, setting up new clients, and assuring best practices are followed
- Assist sales management in sales initiatives by leveraging CRM data
- Inspect data at critical points in the sales process (i.e. when a technical resource is requested or when a customer meeting happens) and follow up with team members to get quality updates and drive best practices
- Support leadership in organizing meetings, travel arrangements, and other administrative tasks to enhance their productivity.
- Serve as an extended resource to clients and vendor partners
- Additional related duties may be added at managers discretion

**Qualifications**
- University undergraduate degree required.
- Proficiency in CRM software and sales tools required.
- Experience in CRM development, administration or deployment preferred.
- Understanding of technology and the IT ecosystem is preferred.
- Comfortable presenting to large groups
- Although the expectation is that this role will be on site, there may be times when work will be done outside the office. Accordingly, the employee must be able to work remotely, independently, and unsupervised.
- Authorization to work in the United States on a full-time basis is required.

**About Us**

Cambridge Computer Services, Inc. (“Cambridge”) is a leader in delivering innovative physical and cloud-based IT infrastructure (networking, compute and storage) for enterprise, dev ops, and high value workloads like HPC and AI to clients in a wide variety of industries across North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest high-technology companies in the country. We use creativity, technical expertise, and extensive industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers to identify and incorporate both new and existing paradigms into cohesive IT strategies for our clients.

**How to Apply**

Applicants must provide the following required materials:

- Resume
- Cover letter

**Benefits with Cambridge**

We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits:

- Competitive salary
- Multiple health insurance options
- Medical FSA
- Dependent Care FSA
- Dental insurance
- Vision insurance
- 401(k) savings plan with employer matching
- Employer-sponsored long-term disability
- Paid holidays and PTO that increases with longevity at the company
- Opportunities for growth

**Estimated Salary Range**

$50k - $80k per year

**Equal Opportunity Employer**

Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state, and local laws.

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