Sales Operations and Business Analytics Manager GTM Operations

3 weeks ago

Waltham, Massachusetts, United States ServiceNow Full time

Job Description

The Role

The Sales Operations and Business Analytics Manager, GTM Operations , is a strategic business partner to Global Industries and Global Public Sector SVPs, managing support functions essential to GTM productivity. These include forecasting, analytics and insights to generate and progress sales pipeline, planning, reporting, quota setting and management, sales process optimization, sales on-boarding, and sales compensation design and administration.

This role will report to the Director, GTM Operations and partner closely with GTM Operations & Monetization peers to establish and execute a strong operational cadence, generate business insights and drive strategic initiatives.

This role is expected to serve as a catalyst for change and actively work towards realizing a shared vision for transformation alongside its stakeholders.

What you get to do in this role:

Drive the GTM/Sales operation cadence for Global Industries and Global Public Sector businesses and handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams
Drive the weekly top-line forecast process including weekly forecast emails, performing pipeline reviews and establish best practices and methodologies for forecast accuracy, and driving adoption of forecasting tools and dashboards
Develop dashboard requirements to provide visibility to pipeline and transactions and performance against metrics, aligned to global standards. Focus on clean, accurate reporting as business complexity grows
Provide weekly, monthly, and quarterly reporting metrics, and analytics/insights in support of meeting key sales initiatives and targets
Manage the annual planning, territory and quota setting process
Provide input to senior leadership in the development of sales incentive compensation programs, and partner with finance on administration to ensure accurate and timely payments to program participants
Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively

Qualifications:
Qualifications

Our ideal candidate:

Proven experience of GTM/Sales Operations and Business Analytics in a software sales organization or relevant work experience, including project and budget management with demonstrated track record delivering business and organizational outcomes
Team Player with positive attitude ready to work in a fast-paced environment
Excellent analytical and problem-solving skills with ability to drive conflict resolution
Excellent interpersonal, written and verbal communication
Ability to work in an aggressive, fast paced environment managing multiple priorities
Organized, hands-on with excellent attention to detail
Self-Starter. Able to problem solve and troubleshoot through to resolution
Sharp business judgment, ability to see "big picture" and to prioritize
High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

  • GTM Pricing Strategy Manager

    2 weeks ago

    Waltham, Massachusetts, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Director of Revenue Operations

    1 month ago

    Waltham, Massachusetts, United States Allego Full time

    The Senior Director of Revenue Operations at Allego is responsible for ensuring the smooth and efficient functioning of the Sales and Marketing teams through effective processes, tools, and analytics. This role involves leadership, coordination, and management of various support functions including reporting, budgeting, forecasting, and systems development....

  • Senior Director of Revenue Operations

    3 weeks ago

    Waltham, Massachusetts, United States Allego Full time

    The Senior Director of Revenue Operations at Allego is responsible for ensuring the smooth and efficient functioning of the Sales and Marketing teams through effective processes, tools, and analytics. This role involves leadership, coordination, and management of various support functions including reporting, budgeting, forecasting, and systems development....

  • Global Security Strategy Partnership Business Development Manager

    4 weeks ago

    Waltham, Massachusetts, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Global Security Strategy Partnership Business Development Manager

    3 weeks ago

    Waltham, Massachusetts, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Manager, Sales Operations

    4 weeks ago

    Waltham, Massachusetts, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Manager, Sales Operations

    3 weeks ago

    Waltham, Massachusetts, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sales Incentive Program Director

    3 weeks ago

    Waltham, Massachusetts, United States Rocket Software Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing Job Description Summary: The ideal candidate will have a strong business acumen, ability to build relationships, be an analytical thinker and problem solver. Must be willing to coordinate and drive discussions around sales strategy and incentives, while providing guidance based on...

  • Global Digital Sales Business Manager

    5 days ago

    Waltham, Massachusetts, United States ServiceNow Full time

    Job Description Job Description Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a...

  • Sr. Sales Operations Project Manager

    3 weeks ago

    Waltham, Massachusetts, United States Dynatrace Full time

    Company DescriptionDynatrace exists to make the world's software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and...

  • Sr. Sales Operations Project Manager

    4 weeks ago

    Waltham, Massachusetts, United States Dynatrace Full time

    Company DescriptionDynatrace exists to make the world's software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and...

  • Senior Sales Operations Manager, Global Sales Development

    4 weeks ago

    Waltham, Massachusetts, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Sales Operations Manager, Global Sales Development

    3 weeks ago

    Waltham, Massachusetts, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Global Forecast and Analytics Senior Manager

    4 weeks ago

    Waltham, Massachusetts, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Global Forecast and Analytics Senior Manager

    3 weeks ago

    Waltham, Massachusetts, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Business Analytics Engineer

    5 days ago

    Waltham, Massachusetts, United States SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Marketing Operations Associate

    5 days ago

    Waltham, Massachusetts, United States Yottaa Full time

    At Yottaa, we're dynamically changing how major retailers think about the eCommerce channel. By improving site performance by over 30%, Yottaa makes the shopping experience fast, smooth, and engaging. It gives our customers the freedom to innovate with new technologies, significantly increase conversions by almost 10% on average, and it allows them to direct...

  • Product Marketing Manager Waltham, Massachusetts

    6 days ago

    Waltham, Massachusetts, United States Imprivata Full time

    Come be part of a successful team at Imprivata, where you'll find a group of dedicated professionals focused on enhancing healthcare.Our team values collaboration, sharing ideas, and enjoys virtual team-building events.Although we come from diverse backgrounds, we share a common passion for our mission, integrity, belief in making a positive impact, and a...

  • Director of Operations

    5 days ago

    Waltham, Massachusetts, United States Aramark Full time

    About Harvest Table Culinary GroupOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At HarvestTable, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the...

  • Manager, Sales Compensation

    4 weeks ago

    Waltham, Massachusetts, United States Epsilon Full time

    Job DescriptionPOSITION OVERVIEWReporting to the Senior Manager, Sales Compensation, the Manager, Sales Compensation will own the sales compensation plan administration for two or more lines of business. This role will have one or more direct reports. This role is responsible for leading the implementation of plans into Xactly, new hire plan onboarding,...