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Desktop Support Specialist

5 months ago

New York, United States HamayaGroup Full time

Desktop Support
- Windows 10 OS
- Solved tickets
- troubleshoot experiences
- Windows OS based laptops and desktops
- Virtualization (over all)
- Networking LAN WAN etc
- Virtual Desktop Infrastructure Support
- Citrix Environment & Application Virtualization
- Thin Client Support - i.e. Dell Wyse 3040 and Dell Wyse 5070
- MS Office Products & MS O365 Platform
- IT Asset Management and Software License Management

**Job Description**:

- Minimum 5 years of experience in IT Desktop Support or 3 years of experience in Customer Service Support
- Holding IELTS certification at minimum level of 5 ~6
- Excellent verbal and written communication skill in English Languages
- Effective communication with excellent probing skills.
- Self-motivating, proactive and a team player.
- Able to operate within customer standard operating procedures
- Hardware knowledge for Desktop & Laptop with Microsoft Windows 10 OS
- Knowledge in Office 365
- Able to operate effectively in a team environment with both technical and non-technical team members
- Experience in a large organization call handling, knowledge navigation, troubleshooting on a large-scale help desk environment
- Working knowledge of ITIL methodologies, such as Incident, Request& Problem management
- Working technical knowledge of current protocols, operating systems, and standards.
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to operate with mínimal supervision
- Able to manage time effectively, set priorities appropriately and holding accountability.
- Record interaction using ticket tool with proper classification
- Perform account unlock/password reset as per defined process
- Dispatch tickets to support groups post gathering required information
- Refer Knowledge base and perform troubleshooting as per defined process
- Follow up and closure of incidents to ensure customer satisfaction
- Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
- Standard 9 Hours of shift (including 1 hour of lunch) - weekends are officially OFF, except special requests for change.

**Job Types**: Contract, Full-time

Pay: $25.00 - $27.00 per hour

Schedule:

- Day shift

**Experience**:

- Computer networking: 5 years (required)
- Troublehoting: 5 years (required)
- Solving tickets: 5 years (required)
- Desktop support: 5 years (required)

Ability to Relocate:

- Newyork, NY 10019: Relocate before starting work (required)

Work Location: In person