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General Manager Rock Climbing Gym

4 months ago

Chicago, United States Brooklyn Boulders Full time

**OUR STORY**:Brooklyn Boulders (BKB) opened its doors in 2009, and from the beginning has always strived to create a place for connection where diverse communities of climbers, creatives, artists, and fitness enthusiasts can find their home. We believe that connection is the key to a flourishing community, and we make every effort to curate connection within our facility.

We live and breathe our CORE VALUES. They’re what makes BKB BKB

**INSPIRE**

**GET WEIRD --** Be yourself. BKB is your creative playground.

**CO-CREATE --** Trust your team. Results are stronger when we collaborate.

**BE RELENTLESS -- **Attitude is everything. Take risks. Fall hard. Get back up.

**MAKE IT BEAUTIFUL -- **Create something extraordinary. Be proud to share it. Never stop improving.

**MAKE IT AN OPEN HOUSE PARTY -**:

- Encourage diversity and inclusion.

**WHO WE’RE LOOKING FOR**:

- Entrepreneurially driven with sound commercial business development and sales skills
- Sees change as a positive, thrives off high-growth businesses and, loves the challenge of doing more with less, wants to grow with us
- Can drive a P&L and fastidiously avoids short-term wins that harm the business. You can use this data to drive your decisions and the team's energy
- A manager and leader who will devote time, energy and resources to their team’s success and development
- Connector capable of building a strong community in the facility and in the surrounding neighborhood
- Capable of ensuring the details aren’t missed and that service quality is excellent across physical space, atmosphere and customer interactions

**YOU WILL**:

- Oversee & Manage a staff of approximately 45 people, including operations, climbing & fitness coaches, maintenance and cleaning staff.
- Monitor budgets, forecasts, revenue and expenses for each department monthly/quarterly/annually
- Monitor supplies, payroll, cost and inventory of goods, and expenses for each department monthly/quarterly/annually
- Drive new member acquisition, Member Auto Pay (MAP), membership conversion & retention.
- Accountable for the sales pipeline including sales quotas.
- Meet one-on-one weekly with each Department Manager to ensure collaborative KPIs are followed, and the departments are meeting and exceeding budgetary goals
- Partner with CX team on all membership inquiries, i.e., cancellations, refunds, benefits
- Analyze Member Surveys to ensure the best member experience is delivered
- Local community engagement & development of social groups that use climbing as a tool for inclusion
- Perform daily walk-through inspections to ensure that all areas of the facility are clean, neat, organized, like new, and initiate corrective action if improvement is needed
- Provide effective individual performance evaluations, recognition programs, and awards
- Oversee special events, renovations, and new program launches, ensuring on-time completion within budget and exceeding member expectations
- Lead engaging team meetings, fosters open communication with staff and members, and crafts clear and concise messaging to keep everyone informed and motivated
- Act as a leader, guiding staff and management daily to achieve their true greatness. Be inspiring
- Maintain a presence during peak weekday + weekend business hours, which will require intermittent 6-day weeks, as dictated by business necessity
- All other duties as required

**YOU HAVE**:

- HS Graduate or Equivalent
- 5+ years experience in the fitness, retail, or hospitality industries
- 5+ years experience managing 50+ team members
- 3+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets
- 3 + years management experience
- Experience providing high-end customer service and managing customer concerns
- Excellent interviewing skills
- Schedule availability for nights and weekends
- CPR and AED certified, or ability to get certified
- Ability to sit, stand, walk, reach, climb and lift up to 50 pounds

**NICE TO HAVE**:

- A background in finance or data analytics
- Experience with Approach
- Rock climbing experience
- Business Degree
- **Disclaimer - **_This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principle duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time._
- Though our Team Members come from a wide range of experiences and are as unique as our business, we are all united under our ultimate purpose: be