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Application Support Manager

4 months ago

West Lafayette, United States Teledyne e2v Semiconductors Full time

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

**Job Description**:
About Teledyne FLIR Defense

We're looking for passionate innovators eager to shape the future of the Defense industry. If you’re mission-driven to globally collaborate on life-saving solutions, we invite you to explore our current opportunities.

TeledyneFLIRDefenseJobs

Job Summary:
The Application Support Manager is responsible for communication between sales, service, leadership, customers, and other team members, building and maintaining strong customer/channel/employee relationships. The Application Support manager is expected to maintain an exceptional working relationship with engineering, production, and service organizations and build out best practices to support customer needs.

Primary Duties & Responsibilities:

- Working with sales team, manage pre and post-sale support of customer expectations.
- Partnering with the sales and service teams - implementing the Go-to-Market business development strategy for GC/MS products.
- Demonstrates ability to build and maintain positive and productive working relationships across a broad range of people and groups...
- Makes sound, well informed, and objective decisions; perceives the impact and implications of these decisions; commits to action, even in uncertain situations, that support accomplishment of organizational goals.
- Balances customer demands with sound business management. Can effectively match resources to the job and execute to meet business needs.

Job Qualifications:

- Ph.D. degree in Analytical Chemistry required.
- Over 5 years of customer support experience in the area of chemical analysis and data interpretation.
- Strong experience in GC/MS qualitative and quantitative data analysis and interpretation
- Experience Knowledge in MS/MS - tandem mass spectrometry.
- Demonstrated excellent written, presentation, and verbal communications skills including strong public speaking.
- Excellent interpersonal and relationship-building skills.
- Manage multiple tasks in a result-oriented, commercial environment.

Other Desired Qualifications:

- Employ expertise to present and help train others on GC/MS usage and best practices.
- Experience with chemical analysis of sample mixtures in vapor, liquid, and solid phases.
- Experience with supervising and managing a small staff of direct reports.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.