Customer Service Representative

1 week ago


Guilderland, United States PrimeSource Building Products, Inc. Full time

PrimeSource Building Products Inc., one of the nation's largest wholesale distributors of building supply products, has an immediate opportunity

Customer Service Positions Available in Several locations

Aberdeen, MD
New Brunswick, NJ
Waterbury, CT
Rochester, NY
Guilderland Center, NY
Kenduskeag, ME
Come join our winning Team

This Customer Service Specialist role will provide the admin support for PrimeSource Inside Sales function. Some responsibilities include the following:
Enters bulk of sales teams will call and warehouse orders ensuring 99.9% order accuracy
Enters RMA’s into system and coordinates with ops to determine if return is necessary
Enters Credits into system and coordinates with ops to determine if credit is warranted
Handles Home Depot and Lowes calls and coordinates with ops when necessary
Coordinates BMG orders with Territory Managers and BMG support team
Assists will call customers find the will call office to pick up orders
Acts as phone tree back up for sales team handling overflow calls and customer service calls
Supports product literature and marketing materials to the customer and sales team
Responsible for communicating route code changes to sales team and coordinating with ops on missing route codes on customer file
Supports the Inside and Outside Sales Teams with urgency
Completes daily work tasks diligently and efficiently
Performs other duties as assigned by management to address and provide effective support of company mission, values and goals.

**Education**:
High school diploma or general education degree (GED); or one to three years of sales or telemarketing experience preferred/or training; or equivalent combination of education and experience.

Computer Skills:

- Strong PC skills including Windows, MS office suite
- CRM Systems
- Company Reporting Software
- SAP preferred
- Ability to learn new technology quickly
- Excellent verbal, written communication

Pay: $18.00 - $22.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person


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