Central Library Associate I

3 weeks ago

Lake Charles, United States Calcasieu Parish Public Library Full time

**CALCASIEU PARISH PUBLIC LIBRARY**

**POSITION TITLE: LIBRARY ASSOCIATE I - CREATE & MAKE DIVISION: BRANCH SERVICES**

**CLASSIFICATION: NON-EXEMPT APPROVED BY: HUMAN RESOURCES**

**REPORTING RELATIONSHIPS**

**POSITION REPORTS TO: CREATE & MAKE DEPARTMENT HEAD OR BRANCH MANAGER**

**POSITIONS SUPERVISED: NONE**

**POSITION PURPOSE**
This position is responsible for providing information services; rendering technical assistance for Create & Make equipment and software; assisting with branch and system wide Create & Make programming. Duties may also include circulation, collection management assistance, and patron and information services assistance.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**
**1. Assumes shared responsibility for Create & Make service and programming.**
a. Assists with the design and implementation of quality programs for all ages utilizing Create & Make equipment.

b. Assists with the necessary orientation of staff and patrons who will be using the Create & Make equipment.

c. Assists with peer support and training on Create & Make equipment throughout the system.

d. Provides back up for program facilitation on Create & Make technologies located at other branches.

e. Provides library information and markets resources and services at events and requested presentations.

f. Gives tours and provides information relating to the library’s Create & Make, its resources, and the use of library materials.

**2. Assumes responsibility for providing effective patron services.**
a. Provides friendly and efficient patron service that enhances the level of user satisfaction.

b. Provides technical guidance to patrons on a variety of Create & Make equipment, such as 3D printers, laser cutters, sewing machines, and vinyl/paper cutting machines.

c. Facilitates patron requests for information including research and resource assistance.

d. Provides search and retrieval of requested information and presents results that are clear and appropriate.

e. Utilizes library tools and resources to provide effective reader’s advisory and reference interviews.

f. Utilizes creative and innovative approaches to market our library collection, resources, and services.

g. Supports and assists patrons with technology use, internet access, and electronic resources using a variety of devices.

h. Applies effective practices to address patron complaints and concerns.

**3. Assumes responsibility for maintaining library operations and delivering effective branch services.**
a. Assists with reserving the branch Create & Make, its equipment, and all branch community spaces, including conference rooms.

b. Understands and performs regular circulation transactions and duties as needed:
i. Charges, discharges and renews materials.

ii. Promotes library card accounts and registers new patrons with accuracy.

iii. Collects fines and fees associated with patron accounts.

iv. Accurately and efficiently performs daily branch financial reports and deposits.

c. Understands and assists in performing collection management duties as needed:
i. Creates a welcoming environment with attention to collection appearance.

ii. Maintains the physical appearance and orderliness of materials on shelves.

iii. Efficiently and accurately sorts and shelves materials.

iv. Pulls holds and requests for patrons and other library systems.

v. Receives and processes in-transit items.

vi. Resolves issues with materials.

vii. Assists in processing new branch periodicals.

viii. Receives and processes donated materials.

**4. Assumes responsibility for engaging in learning and development activities.**
a. Continuously improves job skills through participation in various learning and training opportunities.

b. Develops and enhances computer and technology skills necessary for effective communication and job function.

c. Stays knowledgeable and informed about our library services, resources, activities, policies and procedures.

d. Reviews professional literature and keeps informed about services, issues, emerging technologies, and research related to libraries. Relates ideas to the library’s mission and values.

e. Assists in peer support and training as needed.

**5. Assumes responsibility for maintaining professional working relations and effective communication with Library staff and patrons.**
a. Promotes the Library’s Core Values (Service, Community, Respect, Adaptability, Ethics & Integrity, and Teamwork) by modeling these values in all daily activities.

b. Works efficiently both individually and with a team to support the library’s mission and core values.

c. Communicates effectively using a variety of methods.

d. Develops and maintains effective relations with co-workers.

e. Provides information and assistance as requested.

f. Responds promptly and courteously to staff and patrons.

g. Informs management of any significant areas of concern.

**6. Assumes responsibility for related duties as required or assigned.**
a. Assists with

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