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Patient Access Representative

2 months ago


Santa Barbara, United States The Principle Group Full time

**Title: Patient Navigator Specialist**

**Location: 400 West Pueblo Street, Santa Barbara, CA 93105**

**Contract Duration: 13 Weeks**

**Shift Timing: 8:30 AM - 5:00 PM (M-F)**

**Job Summary**

The Patient Navigator Specialist connects the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.

**Roles and Responsibilities**:

- Answers incoming calls and other contact methods with standard professional department greeting and follows appropriate scripts.
- Offers prompt and efficient assistance for coordination of patient appointments, provides updates and follow up with patients when appropriate, and communicates with clinics using the proper channels.
- Schedules appointments across multiple service lines.
- Makes outbound calls as required.
- Responsible for maintaining updated information on patient accounts, including demographics, insurance and financial information.
- Advises patient/guarantor of benefits and offers estimates on financial responsibility, collects payment when appropriate from patient/guardian.
- Reviews, edits and obtains authorization as specified by insurance companies prior to patient services.
- Contacts departments and/or patient when additional information is required or to alert them regarding pending/or denied authorization status.
- Monitors and maintains all centralized work queues.
- Answers inquiries pertaining to patient accounts and counsels patient needing financial assistance.
- Assists with employee onboarding and training as needed.
- Tasks assigned by Supervisor or Manager

**Requirements**:

- High school diploma/GED OR Associate's degree in related field
- Two (2) years of Patient Access or healthcare scheduling experience
- Two (2) years of experience in an office, hospitality, or customer service environment MS Office Suite.
- Experience working with Epic.
- Knowledge of medical terminology
- Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI)

**Job Type**: Contract

Pay: $24.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday
- Morning shift

**Experience**:

- Patient access: 1 year (required)
- Epic: 1 year (required)

Ability to Commute:

- Santa Barbara, CA 93105 (required)

Work Location: In person