Neighborhood Services Coordinator

2 weeks ago

Fort Myers Beach, United States Town of Fort Myers Beach Florida Full time

**Position: Neighborhood Services Coordinator**

**Reports to: Operations & Compliance Director**

**Emergency Classification: Essential**

**FLSA Classification: Non-Exempt**

**Pay Grade: 105**

**Town of FMB Offers a Competitive Benefit Package**

**Health & Wellness**:Comprehensive health insurance plans for you and your family with low deductibles and low annual maximums The Town of FMB pays 100% of employee only coverage and 50% of dependent coverage. Employer paid life insurance, short
- and long-term disability insurance, and gym membership reimbursement.

**Work/Life Balance**:The Town of FMB offers 5 weeks of PTO Annually, 14 Paid Holidays annually, paid parental leave, and flexible scheduling options.

**Retirement Planning**:401(a)/457(b) Pension Plan with an employer contribution in which you are immediately vested.

**and more**

**Position Summary**

Responsibilities and Reporting During an Emergency Situation: If assigned, employees in this classification will be required to report and carry out duties as directed for the duration of an emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

**EXAMPLES OF ESSENTIAL DUTIES**:

- Act as the primary point of contact for inquiries, complaints, and requests from the public regarding beach and parking-related issues. Refer correspondence to the appropriate department and staff members when necessary.
- Maintain accurate records of parking pass distribution, payments received, and other relevant department documentation.
- Collaborate with Neighborhood Service Rangers to ensure efficient deployment and coordination of enforcement activities.
- Assist in monitoring compliance with parking regulations and beach policies, reporting any violations or issues to the Compliance & Security Manager.
- Work with Public Information Officer (PIO) to disseminate relevant information to residents and visitors regarding parking regulations, beach access, and other related matters through various channels such as signage, social media, and community newsletters.
- Assist Neighborhood Service Rangers with administrative support and provide guidance on administrative procedures and protocols.
- Engage with community members to gather feedback, address concerns, and promote positive interactions between residents, visitors, and municipal services.
- Provide support during emergencies or special events as directed by superiors, including coordinating parking arrangements and communicating with relevant stakeholders.
- Perform general administrative tasks such as data entry, filing, and preparing reports as needed to support the efficient operation of the Neighborhood Services department.
- Assist with data entry tasks, data analysis, and report generation, emphasizing data accuracy and confidentiality.
- Collaborate with Town staff on various projects by offering administrative support, including research, data collection, and report preparation.
- Participate in forums and presentations as directed.
- Perform both routine and special projects as directed.
- Support inventory management and offers suggestions for re-stock as needed.
- Coordinate departmental meetings and distribute necessary materials for meetings as directed.
- Assist with department procurement to include creating PO, obtaining vendor quotes etc. as assigned.
- Attend assigned training courses, seminars and other educational opportunities in order to maintain an updated understanding of relevant codes and standards.
- Attends meetings and events as assigned.
- Perform emergency response tasks and assignments as directed.
- Perform other duties as assigned.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)

**REQUIREMENTS**:
**Education, Certification, and Experience**:

- Highschool Diploma or equivalent certificate.
- A minimum of 2 (two) years' professional experience in an administrative and/or customer service role required.
- Working experience in a government agency preferred.

**Knowledge, Skills, and Abilities**:

- Ability to maintain accurate records and prepare detailed reports.
- Ability to demonstrate proficiency with Microsoft Office programs.
- Ability to track and analyze data in order to provide trends and identify opportunities for department improvement.
- Ability to facilitate teams to reach project goals.
- Ability to communicate and interact with other employees and the public effectively using common English in both verbal and written format.
- Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all Town ethics and conflicts of interest policies.
- Ability to establish and maintain effective working relationships with the general public, co-workers, Town officials and members of diverse cultural and ling

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