Guest Service Coordinator

4 weeks ago


Fort Myers, United States Lee Health Full time

Location:HealthPark Medical Center -9981 So HealthPark CircleFort Myers FL 33908

Department: Customer Service

Work Type: Full Time

Shift: Shift 1/5:00:00 AM to 8:00:00 PM

Minimum to Midpoint Pay Rate:$18.64 - $23.30 / hour

Summary

"The primary role of the Guest Service Coordinator is to support the Guest Services Department and Guest Services Management for Lee Memorial Health Systems. This position coordinates guest services across multiple departments and service lines in the Emergency Department, Acute and Post-Acute care hospitals. Consults with staff, physicians and leadership on innovative approaches to providing an excellent patient experience and advocating patient rights. Interacts with patients and customers to facilitate and resolve any concerns/complaints related to services rendered which includes daily rounding. Office duties include; filing, record keeping, data entry and all documentation in accordance with the guest services policies and procedures. Promotes a ""guest first"" culture through role modeling outstanding customer service skills and attitude"

RequirementsEducational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/
Preferred
and/orHigh School Diploma or EquivalentRequiredorGEDRequiredorAssociate'sPreferredExperience RequirementsMinimum Years RequiredArea of ExperienceRequired/
Preferred
and/or3 YearsCustomer ServiceRequiredand1 YearHealthcareRequiredState of Florida Licensure RequirementsLicensesRequired/
Preferred
and/orNot RequiredCertifications/Registration RequirementsCertificates/RegistrationsRequired/
Preferred
and/or

US:FL:Fort Myers



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