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Quality Supervisor

4 months ago

Joliet, United States Cresco Labs Full time

**COMPANY OVERVIEW**:
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If you're interested in joining our mission, click the below links to join our team today

**MISSION STATEMENT**:
At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

**JOB SUMMARY**

**CORE JOB DUTIES**
- Supervises the quality team
- Responsible for day-to-day management of site QA staff including performance management, setting direction and priorities, etc.
- Assigns daily tasks, staffing and scheduling.
- Conducting interviews, training and driving a culture of continuous improvement.
- Communicate and escalate risks, barriers and deviations to site leadership in a timely manner.
- Conducts annual performance reviews, monthly 1:1's, and ad-hoc coaching conversations as needed, with direct reports.
- Manages and writes customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
- Inspects packaged orders to ensure correct content and quantities, as deemed necessary.
- Performs reviews and audits as assigned.
- Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provides advice with process improvements to eliminate errors and reduce risk.
- Monitors compliance to established Good Manufacturing Practice (GMP) and SQF (Safe Quality Foods) guidance.
- Provides recommendations for product discontinuation, quarantine, destruction, rework, withdrawal/recall to operations and quality management.
- Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
- Create and update written procedures with site operations personnel.
- Utilize critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions.

**REQUIRED EXPERIENCE, EDUCATION AND SKILLS**
- 3+ years' experience in a quality role
- Prior experience in highly regulated industry
- Prior experience in Quality Assurance or Quality Control function
- Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA
- Prior experience in regulatory agency audits and correspondence.
- Previous experience managing a team
- Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies.
- Detail-oriented.

**BENEFITS**

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

**ADDITIONAL REQUIREMENTS**
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or di