Supervisor, Intake

3 weeks ago


Houston, United States Harris County Full time

**Position Description**:
**_**This is a Grant-Funded position with an anticipated end date of May 31, 2026**_**

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.
- **About Harris County Public Health**:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
- **Position Overview**:
Under the supervision of the Communicable and Emerging Diseases Senior Manager, the Intake & Case Investigation Manager will supervise the day to day operations of incoming reports, laboratory results, and assign case investigations for communicable and emerging diseases teams. The focus of intake records and case assignments will be for all reportable conditions according to Texas state statutes.
- **Duties & Responsibilities**:
- Supervises the daily operations of the Intake and Case Investigation teams, which includes oversight of medical/lab requests, processing of lab results, and investigation of reported diseases.-
- Conducts new employee training, performance management, and compliance with internal policies, procedures, and protocols are implemented as well as external guidelines, laws, and regulations as appropriate.-
- Supports the development, documentation, and implementation of process improvements to increase the efficiency and productivity of the team. Identify gaps, recommend process changes, and implement improvements under the direction of the Intake and Case Investigation Manager.-
- Contributes to team reporting and initiatives pertaining to communicable and emerging diseases, including cases reported and investigated.-
- In the absence of the Intake and Case Investigation Manager, attends meetings and responds to inquiries on their behalf.**Harris County is an Equal Opportunity Employer**Requirements**:
**Education**:
- Bachelor's degree in Business/Public Health or Administration with coursework in Management and Organizational Behavior; Communications or other related field**Experience**:
- At least one (1) year of supervisory experience in a public health setting.**Knowledge, Skills and Abilities**:
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)-
- Proficient with statistical analysis software (SPSS, STATA, SAS, R, or Epi Info)-
- Proficient with epidemiological database software (e.g. Maven)-
- Excellent communication skills (verbal & written)-
- Ability to write reports and technical papers-
- Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment-
- Ability to maintain confidentiality when dealing with sensitive information-
- Ability to work well with public and staff members**Core Competencies**- Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals-
- Exceptional project management skills to manage a variety of projects simultaneously-
- Positively influence all levels within the organization to drive change and enable effective coordination-
- Ability to create strong, positive working relationships-
- Previous experience building and managing high performance teams-
- High-level of flexibility in fast-paced environments-
- Must be a Systems-level thinker-
- Proactive, self-motivated, and mission-driven-
- Progressive, intrapreneurial leadership style to enable systemic change**Leading Change**- Creates strategic change within and outside the organization to meet organizational goals-
- Develops new insights into situations, encourages new ideas and innovations-
- Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change-
- Deals effectively with pressure; remains optimistic and persistent even under adversity.-
- Recovers quickly from setbacks**Leading People**- Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission-
- Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods-
- Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.-
- Holds self and others accountable for measurable high-quality, timely, and cost-effective results-
- Anticipates and meets the needs of internal and external customers-
- Makes well-informed, effective, a



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