Assistant Program Director

1 month ago

Houston, United States Dynamic Service Solutions Full time

**Job Summary**:
Responsible for supporting the Program Director and serves as secondary liaison with ORR and serves as the lead administrator during shifts. Responsible for residential care services which includes coordination of client referrals and intakes; scheduling of staffing and daily activities; ensuring that all UAC residential services required by ORR are in compliance; and participating in the recruitment and evaluation of staff. Secondary Liaison with Office of Refugee and Resettlement (ORR).

**Essential Functions**:

- Secondary Liaison with Office of Refugee and Resettlement (ORR).
- Accountable for the daily operations and administrative duties of residential facility and its outcomes when Program Director is not physically on the work site.
- Assist to evaluate the project descriptions, needs, goals, activities and set goals for programs according to the strategic objectives of the organization.
- Monitor and maintain compliance with organization, licensing, and funding source for all program departments. Focused supervision of assigned departments.
- Ensure program adheres to the compliance guidelines for Administration for Children and Families and ORR, legal guidelines, and internal policies.
- Assist to ensure the physical facility and premises meet the standards, functioning, and operations necessary for client care, meeting city ordinances and building codes, and permitting.
- Assist to coordinate both programmatic and financial elements of the services provided within the family reunification program.
- Assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
- Review and evaluate progress reports and final reports to ensure proper reporting procedures as outlined by guidelines.
- Address youth grievances, reports and provide guidance to handle escalated behavioral issues.
- Support mentorship and professional development of CFRC leaders and staff; and serve as a mediator in staff escalated conflicts to ensure resolution as needed.
- Responsible for approval process of youth being assigned to CFRC by ORR intakes. Regularly monitor the intake process to ensure compliance and effectiveness.
- Provide training for supervisors regarding responsibilities within the Children First Residential Care Program, including agency, state and federal policy updates and changes.
- Ensure that there is an effective and efficient system of coordination for staff utilization related to the complexity of youth and families, i.e., transportation, crisis support, behavior management and education.
- Provide oversight in the development/implementation of policies, procedures, and reports to assure effective department functioning and documentation of activity and performance outcomes.
- Maintain a safe, clean, and hazard-free environment.

**Other Functions**:

- Develop corrective action plans or disciplinary memos to address performance or conduct issues of staff in collaboration with Program Management Team and HR Department.
- Provide adaptive leadership through supportive coaching and mentoring to supervisory staff to inspire and encourage our workforce and promote integrity.
- Support development and implementation of service planning to ensure that all youth have access to diverse and meaningful program offerings.
- Provide effective communication across departments and programs to ensure consistency of expectations, as well as work effectively as a member of the interdisciplinary team.
- Involved in interviewing and orienting new employees. Integral in the orientation process for supervisory staff to teach clear expectations of the position and how it fits in the agency, provide ongoing support in the milieu to continue the orientation in the unit.
- Develop and maintain emotional intelligence for effective self-care and the role-model for youth, staff, and families the essence of Trauma Informed Practices.
- Discover ways to enhance efficiency and productivity of procedures.
- Keep senior management informed with detailed and accurate reports or presentations.
- Attend all organizational required trainings and facilitate trainings as needed.
- Attend all departmental and program meetings to ensure that up-to-date information is received and/or provided and to ensure that changes to policy or practice are implemented and adhered to.
- Gain and continually refine expertise in how to operate grants-based programs.
- Travel to some meetings and periodic on-site visits of project locations.
- Other tasks and responsibilities as assigned.
- This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._

**Qualification requirements**

**Level**: Master’s Degree i

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