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Account Manager
2 months ago
**Pay**:$57,500.00 per year.
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
**Benefit Information**:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
- **POSITION RESPONSIBILITIES**:
- Ensures optimal customer relations by maintaining constant communications with customer.
- Oversees activity of janitorial and light maintenance at individual locations.
- Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter
- departmental concerns are addressed and resolved.
- Provides regular monthly written status reports to customer and ABM management.
- Presents ad hoc status reports as necessary to keep customer management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc.
- Reports exceptions to supervisor and adjusts budget as necessary.
- Complies with customer and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.
- Ensures that federal, state and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc.
- Schedules and coordinates over-all work priorities.
- Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented.
- Utilizes maximum capabilities of customer or internal work order control system.
- Develops and/or approves facility quality standards.
- Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer.
- Monitors service contracts to ensure compliance, addresses and resolves contract disputes.
- Ensures through subordinate managers that staff receives adequate technical, administrative and other training; participates in training of direct subordinates and supervisors.
- Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies. Performs other duties as assigned or requested.
- **KNOWLEDGE, SKILLS & ABILITIES**:
- Demonstrated customer service orientation and skills.
- Experienced in preparing and administering operating budgets.
- Working knowledge of general building maintenance, or maintenance crafts. Where there is not a working knowledge, a demonstrated aptitude is required.
- Demonstrated expertise in verbal and written communications.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
