Customer Solutions Specialist

6 days ago

Oxnard, United States Linde Gas & Equipment Inc. Full time

Linde Gas & Equipme

Inc. is seeking a Customer S

utions Specialist to join o

team loc
- d in O
- rd, CA The Cu
- mer Solutions Sp
- alist is respons
- e for perform
- customer servic

activ
- es in a c

ll center environ
- t with the objec
- e to create

a better over
- customer

erience. Customer Soluti
- Specialists receive and handle all incoming customer inqu
- es; taking complete ownership of issue(s) until the cust

er's goal and/or nee
- s achieved. *Responsibilities:*
- Maintains ongoing relat

ship with regional custo

rs and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
- Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
- Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.
- Uses business software systems to retrieve customer information, verify inventory levels and process orders.
- Verifies customer credit status and completes necessary paperwork to issue credits or debits.
- Provides quotes and assistance to sales force and management within set parameters.
- Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
- Provides customers with informational materials such as sales brochures, marketing flyers, etc.
- Responsible for phone inquiries for service calls and part orders.
- Builds and maintains effective working relationships with all internal Linde customers.
- Performs at a high level to meet call center performance metrics.
- Outsources products and goods from internal and external locations.
- Other duties as assigned. *Qualifications:*
- High School Diploma required, college or equivalent experience preferred
- Minimum of 2 - 4 years of customer service or in store sales experience required
- Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required
- Hands on experience in Specialty Gas/Hydrocarbon industries, required
- Excellent verbal and written communications skills
- Strong verbal and written communication skills
- Demonstrated ability to work independently and be self-motivated
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance Shift:

- Day shift Weekly day range:

- Monday to Friday
- No weekends Work setting:

- In-person Application Question(s):

- How many years of Customer Service experience do you have?
- How many years of Industrial Gas experience do you have? Ability to Relocate:

- Oxnard, CA 93030: Relocate before starting work (required) Work Location: In person

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