Housing Specialist

**The City of Oxnard's Housing Department is seeking a Housing Specialist** who is highly motivated, possesses great customer service skills, and has a passion to assist low to very low-income families in securing and sustaining decent affordable, and safe housing.

**WHAT YOU’LL DO**:

- Provide case management for housing assistance programs
- Calculate housing assistance payments and family share for program participants
- Complete verifications of employment, income calculations, identify allowances, and confirm expenses
- Enforcement of lease agreements and resolves customer complaints
- Determination of eligibility for housing assistance programs
- Conduct home inspections
- Prepare and issue notices to residents
- Process Annual Recertifications and interim changes
- Reviews, interprets and applies local, state, and federal housing laws, policies and procedures

**Payroll/Classification Title**: Administrative Services Specialist
**SUPERVISION EXERCISED/ SUPERVISION RECEIVED**:
General supervision is provided by the Housing Program Supervisor with functional and technical direction received from the Senior Housing Specialist and higher level Housing Program staff. Functional or technical supervision may be provided by the Housing Specialist II to the Trainee and I levels with the series.
**DISTINGUISHING CHARACTERISTICS**:
This classification is distinguished from the Administrative Services Technician, Senior in that it performs paraprofessional work in support of specialized functions, processes complex transactions, handles escalated issues and may serve as a lead worker making assignments and monitoring work.
**WORK SCHEDULE**:The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am-5:00pm. This position may be required to be available to work additional hours and needed to respond to workload needs. This position is governed by the overtime provisions of the federal Fair Labor Standards Act and is eligible for overtime pay.

**Essential Functions**:

- (This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.)_
- Provides specialized office work and customer service in support of internal and external customers. May serve as a lead worker assigning work and monitoring work completion.- Researches, reviews and provides resolution to escalated issues and complaints; gathers and reviews related detailed information; determines best communication methods and procedures to resolve issues.-
- Reviews and evaluates business processes and procedures; provides recommendations for improved processes and solutions to customer support issues.-
- Compiles data and performs basic analysis; provides specialized account support which may include reviewing account history information, resolving discrepancies, and/or making adjustments.-
- Updates and maintains files, records, documents and database information; prepares, updates and maintains business process and procedural documentation; prepares audit, financial and/or other summary reports.-
- Performs other duties of a similar nature and level as assigned.**POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE**:
Positions assigned to housing may be responsible for:
Maintaining spreadsheets;-
- Conducting background checks;-
- Determining program eligibility;-
- Scheduling and conducting interviews with applicants;-
- Making referrals to case managers;-
- Responding to client questions and resolving complaints;-
- Performing inspections of housing units;- Making home visits;- Calculating and processing financial transactions**Minimum Qualifications**:

- The following are the minimum qualifications necessary for entry into the classification:_

**EDUCATION/EXPERIENCE**:

- High School Diploma or GED and three (3) years of related experience, including one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment; **OR**
- Associate’s degree (or 60 units) in a related field, and one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment

**OTHER REQUIREMENTS**:

- Must be able to effectively communicate in English, both orally and in writing
- Bilingual in English and Spanish may be required for some positions.

**General Information**:
**APPLICATION PROCESS**:

- Complete and submit responses to the supplemental questions, if required.
- Upload resume, cover letter, proof of degree (transcript), or other requested documents.

**UNION MEMBERSHIP**: Positions in this classification are represented by the **Service Employees International Association (SEIU).**

Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positi