Maintenance Customer Relations Representative

2 weeks ago


Champaign, United States The University Group Full time

The University Group is a continuously growing Property Management company seeking an outgoing, dynamic, and proactive individual to join our team as a Customer Relations Representative for our Maintenance Department.

**Duties include**:

- Answering phones
- Greeting customers in person
- Assigning, creating, and completing work orders
- Maintaining and updating work order reports
- Programming Fobs and cutting keys for properties, as well as maintaining the organization of inventory
- Signing in/out keys for vendors and maintenance technicians
- Sorting/organizing/charging bill backs
- Assist in facilitating communication between residents and maintenance technicians, as well as maintenance technicians and management.
- General office work such as filing and organizing information.
- Special office projects that may require coming in early.
- General data entry
- Assist Customer Relations Representatives in the Leasing office
- Miscellaneous and other related duties as assigned

**Qualifications include**:

- High school diploma
- Must have a valid driver's license and reliable vehicle
- Experience working in an office setting
- Comfortable working in a fast paced environment
- Proficient or willing to learn programs such as Gmail, Google Docs, Google Sheets, MS Word, MS Excel, etc.
- Prior real estate or property management experience is a plus. Willing to train the right person.
- Available to work on weekends in July and August each year.
- Available to work overtime in July and August each year.

Pay: $18.00 - $21.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Application Question(s):

- Do you have a valid driver's license and reliable vehicle?
- Do you have any previous property management office experience?
- July and August are our busiest months of the year with move out and move in. Are you able to work overtime in July and August such as Monday-Saturday 8AM-6PM as well as one Sunday in August?

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 1 year (required)
- Office: 1 year (required)

Shift availability:

- Day Shift (required)

Work Location: In person



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