Customer Service Representative

2 weeks ago


Champaign, United States Proactive Solutions HR Full time
Job DescriptionJob DescriptionResponsibilities- Develop and execute strategic plans to achieve sales targets. - Serve as a high-level contact for customer account(s) while working directly in many cases with key customer relationships in conjunction with executive management. - Build and maintain long-lasting relationships with customers while partnering with them to better understand their business objectives and potential future needs. - Oversee development of new business with existing customer(s) and/or identify areas of improvement, to grow the account organically. - Coordinate with production on schedules, delivery commitments, and improved OTD. - Ensure complete and accurate processing and expediting of job orders. - Review quotes including price, availability, delivery time, and other information as needed. - Verify post-order activities: delivery updates, quality issues, return authorizations, are processed accordingly. - Rectify product/service challenges by clarifying customer concern, identifying root cause, providing solution, expediting corrective action, and following up, to ensure satisfactory resolution. - Compile and maintain accurate actionable sales reporting on customer account statuses. - Ensure timely/responsive communications, approachable service/solution attitude, order accuracy, backlog review in ERP. - Monitor inventory requirements against customer order demand, maintaining forecasting and budgeting analysis.
Qualifications: - Customer service / account management experience (preferably manufacturing) - Excellent communication skills both written and verbal - Ability to analyze data and make data-driven decisions - Proficient in project management principles - ERP experience (Epicor preferred) - Blueprint reading a plus

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