Guest Services Agent

3 weeks ago


Atlantic City, United States Bally's Atlantic City Casino Resort Full time

Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures.
- Checks out guests, settles all pay folios, and posts charges per established departmental policies and procedures.
- Creates reservations based on established guidelines.
- Issues room keys and relays instructions to Bell Person.
- Dates, stamps, sorts and racks incoming mail and messages.
- Blocks and dispenses rooms for arriving guests.
- Maintains bank in accordance with established company and departmental policies and procedures.
- Is familiar with property, services, and events; answers questions and provides information as requested by guests.
- Other duties as assigned.

Completes special assignments for Supervisor Hotel Operations and above as requested.

**Experience**: Preferred
- Previous hotel experience preferred.

**Education**: Preferred
- High School or better



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