Guest Service Agent

3 weeks ago


Culver City, United States Hersha Hospitality Management, LP Full time

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager

Your Focus

* Immediately greet guests and offer to assist with their needs.
* Register and assign guests to hotel rooms.
* Establish methods of payment and verify credit.
* Make and confirm reservations.
* Compute bills, collect payments, and make change for guests.
* Transmit and receive messages, using telephones or the PMS system.
* Respond to guest requests in a timely manner.
* Receive and resolve guest complaints, elevating to supervisor if necessary.
* Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
* Perform bookkeeping activities, such as balancing accounts and conducting audits.
* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
* Follow sustainability guidelines and practices related to HHM's EarthView program.
* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
* Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
* Ensure overall guest satisfaction.
* Perform other duties as requested by management.

Your Background and Skill

* High School diploma or equivalent preferred.
* Previous customer service experience or equivalent training required.
* Knowledge of PMS systems preferred.

Work Environment and Context

* Work schedule varies and may include working on holidays, weekends and alternate shifts.
* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It


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