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Customer Service Champion

4 months ago

Katy, United States Fashion Glass & Mirror Full time

**CUSTOMER SERVICE CHAMPION**

Fashion Glass & Mirror, Texas’ largest residential glass company, seeks a _Customer Service Champion_ to add to our successful team due to expansive growth within the marketplace. Our Customer Service teams benefit the residential market by providing stellar, value-added service to custom builders, design houses, multi-family communities, contractors, and residential home owners. Servicing Dallas, Ft. Worth, Austin, San Antonio, Houston and surrounding areas since 1973, FGM prides itself in its excellent workforce. If you are looking for a company where you can learn, grow, and add value - we welcome you to apply

**_ATTRIBUTES OF A GREAT CUSTOMER SERVICE CHAMPION_**
- A positive, enthusiastic, “yes we can” attitude
- A genuine concern for every detail
- Over-communicates to ensure accuracy and understanding
- Veracity for learning coupled with a craving to better one’s self
- Enjoys collaborating with a team and developing great solutions
- Willingness to jump-in and help wherever and whenever needed
- Embraces challenge as an opportunity to learn and improve

**_WHAT OUR CUSTOMER SERVICE CHAMPIONS DO_ (Among Other Things)**
- Effectively communicate with contractors, designers, coworkers, and homeowners
- Go above and beyond for our customers, offering solution based and helpful dialogue
- Open and maintain customer accounts by recording account information
- Process completed tickets while checking for accuracy within our in-house software system
- Facilitate the go-back process by validating information and coordinating next steps
- Monitor and update in-house software system daily while ensuring proper processes and procedures with their extended team
- Take ownership of the data change process, ensuring accuracy and efficiency
- Identify and assess customer’s needs to achieve satisfaction
- Support immediate and extended teams, while adding value and heightened contribution
- Liaison with install teams to communicate vital information and propel the department forward
- Embrace opportunities to learn new skills and better methodologies

**_QUALIFICATIONS_**
- MUST excel in computer skills
- MUST be a team-player and value the integrity of team work

**_COMPENSATION_**
- Commiserate with experience
- Medical, Dental, Vision insurance
- Company sponsored Life Insurance
- 401k match opportunities
- Vacation time and company holidays
- Birthday Paid Time Off
- Employee discount program
- Counseling services for all members of household
- Discounted gym memberships
- Smoking cessation program
- Wellness programs

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person