Customer Service Representative

6 days ago


Katy, Texas, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer concerns, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service, ensuring customer satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, driving sales growth and customer loyalty
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals, maintaining a high level of productivity and efficiency
  • Maintain a clean and organized store environment, adhering to company standards
  • Participate in visual merchandising and inventory management, ensuring a high level of product presentation and availability
  • Stay up-to-date on product knowledge, features, and benefits, providing expert advice to customers
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of retail or customer service experience; sales experience a plus
  • Ability to work a flexible schedule, including evenings and weekends
  • Strong communication and interpersonal skills, with a focus on customer service
  • Ability to lift up to 50 pounds, with or without reasonable accommodation
What We Offer

As a Customer Service Specialist at Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a positive and inclusive work environment, where you can thrive and reach your full potential.



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