Housekeeping Night Supervisor

3 weeks ago

Williamsburg, Virginia, United States Great Wolf Lodge Full time

Pay: $22 per hour Considering making an application for this job Check all the details in this job description, and then click on Apply. At Great Wolf, the Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role is critical in the selection, training, staffing, and coaching of front line staff to ensure the safety, quality, and timeliness standards of the guest experience. A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Medical, Dental, and Vision insurance ~ Health savings account ~ Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office. Understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members. Understands and participates in scheduling of staff, labor management and forecasting. Participates in the development and execution of training programs for new hires as well as ongoing training for Pack Members. Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance. coaches and drives accountability and performance improvement. Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; Supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance. Participates in recruitment process and selection of talent for the housekeeping department. Assists with regular state of the team meetings and helps plan engagement activities for pack members. Schedules deep clean and carpet care based on bi-yearly schedule and guest comments. Prior hospitality or housekeeping experience or equivalent formal education Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Experience with HotSos or similar system Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including nights, weekends, and/or Holidays as needed Bachelor's degree Previous housekeeping experience, preferably in large family resort or hotel Bilingual, English and Spanish Capable of tolerating exposure to chemicals Application Instructions: Click on Apply Now or chat with a recruiter (bottom of your screen on Great Wolfs website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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