Guest Programs/Tour Guide

3 weeks ago

Seattle, Washington, United States Columbia Hospitality Full time
Guest Programs/Tour Guide | Smith Tower (Full-Time)

Let's start off with the most important part - what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status
  • Get Paid Daily (Make any day payday)
  • Paid Time off & Holiday Pay (Because Balance Matters)
  • Benefits - Medical, Dental, Vision, Disability, 401K
  • HSA/FSA Plans -with employer contribution
  • Values Based Culture (#OMGLIFE)
  • Culture Add (Creating Space for Fresh Perspectives)
  • Referral Bonus (Get Paid to Recruit)
  • Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel)
  • Employee Assistance Program
  • "Columbia Cares" Volunteer Opportunities
  • Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
  • Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
  • Online Learning Platform to Help You Grow
  • Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you: "People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

GUEST PROGRAMS/TOUR GUIDE

As the Guest Programs at the Iconic Smith Tower, you're not just orchestrating experiences; you're crafting unforgettable memories for our visitors and conducting paid talking tours. Picture yourself as the conductor of joy, leading a symphony of excitement through the heart of Downtown Seattle Your role isn't just about managing operations; it's about infusing every moment with a spark of magic. You'll inspire and uplift our dedicated guest services team, ensuring that each interaction reflects the essence of our Tower's legacy. Together, we'll elevate hospitality to an art form, turning every visit into a journey of discovery and delight

What you'll do:

The Brass Tacks
  • Tour Guide for Talking Tours: Professionally leads groups to various locations of the building providing information and context about each area visited through effective storytelling. Deliver a narrative that appeals to a broad audience and answer all questions and comments.
  • Crafting Unforgettable Experiences: Design and work with management on innovative guest programs and activities that captivate visitors and leave a lasting impression.
  • Team Inspiration and Motivation: Serve as the driving force behind the guest experience team, fostering a culture of excellence, enthusiasm, and adherence to standard operating procedures.
  • Guest Engagement and Satisfaction: Proactively engage with guests to anticipate their needs, address concerns, and exceed expectations, ensuring a seamless and memorable experience from arrival to departure.
  • Guest Communications: Assists in answering the guest services line, returning guest messages, and advising management of any guest concerns that need assistance.
  • Continuous Improvement: Regularly evaluate guest feedback, operational processes, and industry trends to identify opportunities for improvement and innovation, driving continuous enhancement of our guest programs including talking tours and museum.
  • Brand Ambassadorship: Serve as a passionate ambassador for the Iconic Smith Tower, promoting its unique history, architecture, and offerings to visitors and stakeholders alike, both locally and globally.
  • Required Duties: Able to work as a Guest Experience Attendant at any point during business operations including daily responsibilities of ticket and retail sales, guest services, elevator operations, cleaning, organizing, dusting, and ensuring all guest areas are presentable during business operations.
  • Other duties as assigned by management.
In this role, you'll be the maestro of hospitality, orchestrating a symphony of service that elevates the Iconic Smith Tower experience to new heights May require additional job functions as needed based on the business needs of the property and team as requested by Guest Experience Manager and Director of Marketing.

The Nitty Gritty
  • 3+years' experience in an operations or tour guide or hospitality role at an attraction, hotel/resort, or similar environment.
  • Ability to inspire and motivate Guest Experience Attendants including critical thinking skills
  • Emotional Intelligence (EQ)
  • Strong communication skills, including correspondence via phone, messages, and email. Ability to effectively present information and respond to questions from team members, clients, guests, or the public.
  • Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel, and Word. Able to use Point of Sale Electronic Software. Proficient in Smith Tower's Ticketing System FareHarbor.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Where you'll work:
In 1914, Smith Tower became the first skyscraper in Seattle, and the tallest building west of the Mississippi River. More than 100 years later, a new Smith Tower visitor experience has reinvigorated this local icon to the delight of visitors and tenants alike. Visitors can now enjoy Smith Tower like they've never seen before. Today, it features an entirely new visitor experience including a ground-floor gathering place with gifts, souvenirs and treats, observational deck and bar where you can enjoy a locally inspired menu of shareable plates and classic cocktails.

Smith Tower carries on its legacy of memory-making through leading tours that provide fascinating insight into the building's renowned past and legendary mysteries, hosting private events, and providing breathtaking views from every angle of the open-air Observatory.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

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