Guest Services Ambassador

3 weeks ago

Seattle, Washington, United States Aparium Hotel Group Full time


Position:
Guest Services Ambassador

Location:

Seattle, WA

Job Id:
133

# of Openings:
10

HOTEL

WESTLAND

GUEST SERVICES AMBASSADOR

Reports to Guest Services Manager; position is non-exempt

THE ROLE

The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Hotel Westland, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hotel Westland a personal, one-of-a-kind experience.

WHAT'S IN IT FOR YOU
  • $25 hourly rate
  • Paid Vacation, Seattle Paid Sick and Safe Time and Holidays
  • Medical, Dental, Vision, and Pet Insurance
  • 401(k) Retirement Plan with employer match
  • Paid time off to volunteer for the causes you care about in your community
  • Strong sense of belonging through diversity, equity, and inclusion
WHAT YOU WILL DO
  • Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
  • Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
  • Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
  • Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
  • Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
  • You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
  • Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
  • Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
  • Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Services Manager to improve upon the services offered to our guests
  • Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
  • Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
WHAT YOU WILL NEED
  • Passion for the people, place, and culture of our community
  • Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience
  • Professional proficiency of the English language in reading, writing and verbal communication
  • Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
  • Ability to lift up to 25 lbs. for handling guest luggage
  • Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
  • Ability to work shifts: AM (7:00am-3:30pm) and PM (3:00-11:30pm), that may include weekends and holidays
WHO WE ARE

Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.

Nestled in the heart of Pioneer Square, Hotel Westland is poised to make its grand debut in May 2025, inviting guests to immerse themselves in the breathtaking renaissance of the RailSpur District. This soon to be iconic 120 room boutique hotel houses two distinct food & beverage outlets - Salt Harvest and the Rooftop Bar - designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Seattle's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans. The RailSpur development links the history of Pioneer Square with Seattle's posture towards progress and purpose, all converging and connecting in Seattle's first neighborhood.

The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World's Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.

Pay Range: $25 per hour

Apply for this Position

  • Guest Services Ambassador

    3 weeks ago

    Seattle, Washington, United States Aparium Hotel Group Full time

    Position: Guest Services Ambassador (Overnight)Location:Seattle, WAJob Id: 132# of Openings: 3HOTEL WESTLAND GUEST SERVICES AMBASSADOR (OVERNIGHT) Reports to Guest Services Manager, position is non-exempt.THE ROLE The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Hotel Westland,...

  • Guest Ambassador

    1 day ago

    Seattle, Washington, United States Nickel Vacation Management Full time

    Guest Ambassador April Work | Guest Ambassador - 1400 Hubbell Place (Pike/Pine) (Seattle)Nickel Vacation ManagementGuest Ambassadors are responsible for providing an incredible start to the guests stay by coordinating a smooth check-in, and providing clear, detailed instructions for their stay. Must live near 1400 Hubbell Place in Seattle.Temporary position...

  • Food Service Ambassador

    3 days ago

    Seattle, Washington, United States Flagship Facility Services Full time

    **Flagship Facility Services**We are seeking a Food Service Ambassador to join our team. As a Food Service Ambassador, you will be responsible for:Accommodating special needs of our guests.Inspecting dining room service stations for neatness and cleanliness, restocking food and condiment stations while avoiding contamination.Preparing beverages and...

  • Hotel Guest Ambassador

    7 days ago

    Seattle, Washington, United States Hampton Inn Seattle - Airport Full time

    Job SummaryAs a Hotel Guest Ambassador at Hampton Inn Seattle-Airport, you will be responsible for creating a warm and welcoming atmosphere for our guests. Your primary goal will be to ensure that every guest has an exceptional experience during their stay with us.This includes assisting with room assignments, answering guest inquiries, and resolving any...

  • Ambassador of Guest Experience

    1 day ago

    Seattle, Washington, United States Nickel Vacation Management Full time

    Job Description:At Nickel Vacation Management, we are seeking a highly skilled and detail-oriented Ambassador of Guest Experience to join our team. This temporary position is ideal for individuals who excel in customer service and possess excellent communication skills.Responsibilities:- Coordinate guest check-in and provide clear instructions- Show guests...

  • Guest Experience Ambassador

    6 days ago

    Seattle, Washington, United States Buffalo Wild Wings Full time

    Want to make a real difference in people's lives? As a Cashier at Buffalo Wild Wings, you'll be the ambassador of our brand, creating unforgettable experiences for our guests and building lasting relationships with our community.From taking orders to handling payments, you'll be the face of our brand, ensuring every guest leaves feeling valued and satisfied....

  • Guest Services Representative

    1 day ago

    Seattle, Washington, United States Nickel Vacation Management Full time

    Company Overview:Nickel Vacation Management specializes in providing exceptional guest experiences through our network of trusted ambassadors. As a key member of our team, you will play a vital role in ensuring seamless check-ins and departures.Key Responsibilities:- Text or call guests 48 hours prior to check-in to confirm arrangements- Coordinate guest...

  • Customer Experience Ambassador

    7 days ago

    Seattle, Washington, United States Orangetheory Full time

    At Orangetheory, we're seeking a skilled Customer Experience Ambassador to cultivate genuine connections with our members and guests. As a key member of our team, you'll be responsible for:Cultivating meaningful relationships with members and guests;Providing exceptional sales and service experiences;Ensuring a friendly and inclusive environment for all.In...

  • Guest Experience Manager

    1 day ago

    Seattle, Washington, United States Fogo de Chão Full time

    Fogo de Chão is committed to providing exceptional customer experiences while showcasing the culinary art of Churrasco. As a member of our team, you will have the opportunity to grow professionally and personally while contributing to our mission of igniting passion and joy in caring for our team, guests, and communities.We seek a skilled Service Ambassador...

  • Party Ambassador Host

    7 days ago

    Seattle, Washington, United States Kraken Community Iceplex Full time

    About the RoleAs a Party Ambassador Host, you will be responsible for providing exceptional experiences for our birthday party guests. Your primary goal will be to ensure that every guest has a memorable and enjoyable time during their party. You will also be responsible for cleaning, preparing, and setting up the party room, as well as maintaining regular...

  • Cruise Terminal Ambassador

    2 days ago

    Seattle, Washington, United States SMS International Shore Operations Full time

    About This OpportunityWe are seeking highly motivated and enthusiastic individuals to join our team as Airport Guest Services Associates or Cruise Terminal Ambassadors. In this role, you will provide exceptional service to cruise guests, handling various aspects of their travel experience with professionalism and poise. Key ResponsibilitiesProvide accurate...

  • Customer Service Ambassador

    3 days ago

    Seattle, Washington, United States Sentral Services Full time

    Company Overview:Sentral Services is a leading residential hospitality operator, redefining the way people live. Our mission is to provide superior performance, enhanced experience, and a network of connected communities. We strive to make every resident feel loved through our innovative tech-enabled services and premium amenities.About Us:We are a network...

  • Front Desk Ambassador

    2 days ago

    Seattle, Washington, United States Orangetheory Full time

    About This OpportunityWe're looking for a highly skilled and charismatic Front Desk Ambassador to join our team. As a key representative of our brand, you'll be responsible for delivering an exceptional experience for our members and guests.Your Key ResponsibilitiesCultivate RelationshipsYou'll cultivate strong relationships with our members and guests,...

  • Guest Services Party Host

    2 weeks ago

    Seattle, Washington, United States Kraken Community Iceplex Full time

    Are you naturally friendly with a warm and welcoming personality? Would you love to be an ambassador of fun, ensuring your party guests want to come back again and again? Then this is the job for you Responsibilities: Provide birthday party guests with an exceptional experience by being their main point of contact during their party time, making their visit...

  • Hockey Experience Ambassador

    7 days ago

    Seattle, Washington, United States Kraken Community Iceplex Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Hockey Experience Ambassador at the Kraken Community Iceplex. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences and supporting the success of our ice sports programs.The successful candidate will be...

  • Hospitality Ambassador

    3 days ago

    Seattle, Washington, United States Fogo de Chão Full time

    Join Our Team: Fogo de Chão is a dynamic and fast-paced restaurant group, committed to delivering exceptional dining experiences. As a Hospitality Ambassador, you'll play a key role in shaping our brand and culture.\You'll be responsible for providing top-notch service, from greeting guests to ensuring their meals are prepared to perfection. You'll need to...

  • Guest Services Party Host

    2 weeks ago

    Seattle, Washington, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Are you naturally friendly with a warm and welcoming personality? Would you love to be an ambassador of fun, ensuring your party guests want to come back again and again? Then this is the job...

  • Customer Experience Ambassador

    3 days ago

    Seattle, Washington, United States Kimpton Hotels & Restaurants Full time

    We're a vibrant boutique hotel brand that embodies the spirit of individuality. We believe that our guests, employees, and communities should feel seen and celebrated for who they are.As a Customer Experience Ambassador, you will be the face of our hotel, providing exceptional service to our guests from the moment they arrive until they depart. Your warm...

  • Guest Service Representative

    3 days ago

    Seattle, Washington, United States Space Needle Full time

    About the Role:The Guest Service Representative role is critical to providing exceptional guest experiences at the Space Needle. You will work closely with our team to ensure that all guests feel safe and welcome during their visit.Key Responsibilities:Proactive Security Measures: Implement proactive security measures to prevent potential...

  • Guest Services Supervisor

    3 weeks ago

    Seattle, Washington, United States Aparium Hotel Group Full time

    Position: Guest Services Supervisor Location: Seattle, WAJob Id: 134# of Openings: 1HOTEL WESTLAND GUEST SERVICES SUPERVISORReports to Guest Services Manager, position is non-exempt.THE ROLEThe Guest Services Supervisor reports to and collaborates with the Guest Services Manager to set the tone for the front-of-house guest experience of the hotel. This...