Physician Director of Medical Operations

4 weeks ago

Hampton, Virginia, United States Concentra Full time
Our mission is to improve the health of America's workforce, one patient at a time. As the Director of Medical Operations, you will build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Accountable for clinical management of all sites (centers and on-sites) within area of responsibility. Your region will cover Southern and Coastal Virginia, inclusive of our clinics in the following areas:
Newport News
Private OnSite facilities
The DMO may reside anywhere within this region, as you will spend time equally visiting each clinic to support your teams. Ensures quality and patient safety through the execution of clinical model across markets and service lines
Manages key clinical and financial metrics including but not limited to PI's, CMP, case length, days to first recheck, Specialist Referral Rate and other disability management and referral pattern metrics delivered by Clinical Analytics, holding clinicians accountable
Identifies need for Coding and EMR Specialists intervention for field re-training.
Participates in appropriate risk management activities
Mentors clinicians on service delivery (e.g. managing difficult patients)
Works collaboratively with therapy and operations to ensure optimal support and workflows to foster caring environment for treatment
Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders to drive market growth while responding to requests within 24 hours
Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
Develops colleague success through all aspects of the talent life cycle for clinicians within the area including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes
Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan
Plans and executes strategies as well as new clinical and business processes within the region
Manages clinical staffing and personnel costs
Manages and monitors key clinical and financial metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes
Occupational Medicine, Preventive Medicine, Aerospace Medicine, Emergency Medicine, Family Medicine, or Internal Medicine
Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution
Preferred texperience with physician management and occupational/preventive medicine consulting with employer groups
Experience developing and leading medical quality improvement programs
Understand relevant worker's compensation laws, state medical board requirements/processes and risk management processes
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Agrees, supports, and commits to Concentra's core practice standards and Policies and Procedures
Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers
Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
Ability to supervise, evaluate, coach, and develop staff
Working knowledge of medical office administration and procedures
Basic computer skills, including email and basic excel
Preferred experience with electronic medical record
Consistent demonstration of servant leadership through actions of being welcoming, thoughtful, caring and respectful to all as well as being skillful in clinical care
Additional Data:
Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call
Monthly Medical Director Stipend
Quarterly Quality Care Bonus Incentive
6 Paid Holidays
Medical Malpractice Coverage
Reimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc.
Tuition Reimbursement opportunity
Medical/Vision/Prescription/Dental Plans
Life/Disability Insurance:
Opportunity to teach residents and students
Training provided in Occupational Medicine
Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
Pre-tax spending accounts (health care and dependent care FSA)
Occupational Health University
Relocation assistance (when applicable)
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Concentra is an Equal Opportunity Employer, including disability/veteran
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