Helpdesk/Desktop Support Engineer Remote

2 weeks ago

Columbia SC, United States BayInfotech Full time

Client is seeking an applicant to assist under general supervision of the IT Manager II for Desktop Support, Regional Technician I for Headquarters and District 1, or Endpoint Technician I. They will provide technical assistance, manage laptop, tablet, and workstation builds, and assist with deployments.
Client is seeking an applicant to assist under general supervision of the IT Manager II for Desktop Support, Regional Technician I for Headquarters and District 1, or Endpoint Technician I. Provide technical assistance to departmental personnel in the setup, installation, maintenance and proper usage of desktops, laptops, tablets, printers, scanners, monitors, application software, local area network, and associated equipment for headquarters building under the management of Information Technology Services (ITS).
Manages building laptops, tablets, and workstations using Microsoft Endpoint Configuration Manager (MECM). Confirming the installation is successful by ensuring the BitLocker Key is stored in Active Directory and InTune, and that the Microsoft Endpoint Configuration Manager Client is installed. Ensure that desktops, laptops, and tablets fully check in 2.5 hours after the MECM Task Sequence completes.
Assist with deployment of endpoints and associated devices that make up an end-user setup in the Headquarters building.
Applicants will be required to be onsite for 40 hours a week within the client Headquarters building to provide IT Support for IT Services Desktop Support Staff.
Work week is Monday – Friday (8am – 5pm with a one-hour lunch break).
Requires the exertion of 50 pounds of force occasionally.
Requires the exertion of 20 pounds of force frequently.

Required Skills
· 4+ years of experience in desktop and networked systems support
· 4+ years of experience in computer deployments, operation, and repair
· 4+ years of experience in hardware and software installation
· 4+ years of experience with Microsoft Endpoint Configuration Manager

Preferred Skills
· Experience working with a help desk ticketing system
· Experience with NTS Network
· Experience with Active Directory or InTune

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