RN, Director of Critical Care Transitions

The Director of Critical Care Transitions & Education (CCLE) is a dual-impact leader who serves as both a hospital-facing clinical liaison and an internal educator focused on Critical Care Transitions (CCT). This role ensures every referral-to-admission process meets the highest safety and quality standards, while equipping nurses across the organization with the skills and confidence to deliver exceptional care at home This RN leader is the respected pediatric critical care expert within hospital systemsguiding families and medical teams through safe discharges and continuity of care. Internally, the Director oversees all CCT training, equipment education, and clinical readiness, coaching clinical leaders and field nurses to excel in critical care delivery. With equal parts empathy and resolve, this leader protects patients, families, and the Family First brand by ensuring transitions occur only when safe and appropriateeven when that means saying no. KEY RESPONSIBILITIES Hospital Liaison & Critical Care Transitions (~50%) Serve as the primary clinical contact for NICU/PICU teams, case managers, and discharge planners. Guide referral-to-admission processes, ensuring patient readiness and compliance with Family First standards. Build and maintain strong hospital relationships through expertise, reliability, and professionalism. Act as the escalation point for transitions at risk, resolving issues and preventing breakdowns. Represent Family First at hospital meetings, caregiver presentations, and community events. Clinical Education, Training & Quality (~50%) Partner with VPCs to design, deliver, and oversee all CCT education, including equipment, devices, and competency assessments. Coordinate CCT admissions from referral through start of care, ensuring alignment with clinical leadership and offices. Partner with VPCs to ensure timely follow-up and reporting of changes in client condition. Track and analyze all CCT admissions to monitor performance and identify opportunities for improvement. Mentor Directors of Nursing (DONs), Clinical Managers (CMs), and field staff to build confidence and skill in critical care. Support broader education initiatives such as preceptor programs, accreditation preparation, and new market readiness. Evaluate training effectiveness through measurable outcomes in quality, safety, and patient satisfaction. Lead or support onboarding and continuing education for new offices, acquisitions, and growth initiatives. Leadership & Collaboration Bridge clinical, business development, and operational teams to ensure aligned execution. Provide insights to the CNO and CDO from hospital relationships, referral patterns, and field education. Champion continuous improvement in referral-to-admission processes to enhance safety and efficiency. Model Family Firsts culture of excellencebalancing high expectations with humility, empathy, and teamwork. Who Thrives in This Role Clinical Authority: Deep pediatric critical care knowledge that earns trust from hospital teams. Adult Learning Mindset: Skill in teaching, mentoring, and inspiring nurses from diverse backgrounds. Empathy & Resolve: Compassion for families, paired with the courage to uphold safety and integrity. Communication Excellence: Clear, persuasive, and professional communication across all levels. Calm Under Pressure: Steadiness in high-stakes, high-emotion situations. Organizational Mastery: Precision in managing multiple priorities, referrals, and trainings simultaneously. Bridge Building: Ability to navigate between clinical, business, and operational priorities with respect and alignment. ROLE QUALIFICATIONS EDUCATION & EXPERIENCE Active FL RN license (multi-state compact or eligibility) Significant pediatric critical care experience (NICU, PICU, or complex pediatric conditions) Proven leadership and clinical education experience Strong relationship-building and communication skills with hospital and healthcare stakeholders Excellent organizational and presentation skills Willingness to travel frequently across Florida and Texas PREFERRED Pediatric homecare or home health experience Experience in quality improvement, accreditation, or new market launches BSN or higher; advanced certifications in pediatrics, education, or critical care WORKING CONDITIONS/EQUIPMENT USE Travel Approximately 75% of travel is required . Typically, WFH on Mondays; travel TuesdayFriday for field, hospital, or training activities. Valid driver license with proof of insurance Must be able to lift up to fifteen (15) pounds Frequent use of office machines to include telephone, computer, and printer