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Help Desk Specialist

4 weeks ago

Naperville IL, United States Ultimate Staffing Full time

Duration - 6 Months The following information provides an overview of the skills, qualities, and qualifications needed for this role. Location - Chicago, IL Max Pay - $26.92/hour Summary: The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: * Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity * May install software or perform hardware testing remotely * Enter commands and observe system functioning to verify correct operations and detect errors * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Qualifications: * Associate's degree in computer related field or equivalent training required * 2-4 years experience required * Verbal and written communication skills, problem solving skills, customer service and interpersonal skills * Basic ability to work independently and manage one's time * Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.