Help Desk Technician

3 days ago

Naperville, Illinois, United States Agilant Solutions Inc Full time $60,000 - $90,000 per year

Location: Naperville, IL

Reports To: Associate Director, Managed Services

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About Agilant Solutions

Agilant Solutions is a technology solutions provider dedicated to helping our clients and teams achieve operational excellence through innovation, collaboration, and service. Our internal IT department plays a critical role in ensuring our employees have the tools, systems, and support they need to deliver results. We are proud to foster a culture built on teamwork, accountability, and continuous improvement.

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Position Overview

The Help Desk Technician is responsible for providing day-to-day technical support to Agilant employees across multiple locations. This role serves as the first line of contact for internal technology issues, ensuring timely resolution and an exceptional end-user experience. The ideal candidate is dependable, detail-oriented, and eager to grow within a fast-paced IT environment.

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Key Responsibilities


• Technical Support: Provide first-level technical assistance to internal users via phone, email, chat, and remote support tools.


• Issue Resolution: Diagnose and resolve hardware, software, and network connectivity issues for laptops, desktops, and mobile devices.


• User Administration: Create, modify, and disable user accounts in Active Directory, Microsoft 365, and related systems.


• System Maintenance: Support system patching, antivirus updates, and hardware/software upgrades as directed by IT leadership.


• Ticket Management: Log all incidents and service requests accurately in the ticketing system, maintaining clear communication and follow-up until closure.


• Asset Management: Assist with the setup, imaging, and tracking of company hardware and licensed software.


• Documentation: Contribute to internal IT knowledge base articles and standard operating procedures to enhance efficiency and consistency.


• Collaboration: Partner with senior technicians and other IT teams on escalated issues and cross-departmental projects.

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Qualifications


• 1–3 years of experience in a Help Desk, IT Support, or Desktop Support role.


• Strong working knowledge of Windows OS, Microsoft 365, and standard office applications.


• Familiarity with Active Directory, Exchange/Outlook, and basic networking concepts (DNS, DHCP, IP, VPN).


• Excellent troubleshooting skills and a proactive, customer-first attitude.


• Strong written and verbal communication skills.


• Ability to manage multiple priorities in a fast-paced environment.

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Preferred Skills & Certifications


• CompTIA A+, Network+, or Microsoft certifications (preferred but not required).


• Experience with remote management tools (e.g., Syncro, ConnectWise, TeamViewer, or AnyDesk).


• Understanding of ITIL principles or managed services best practices.

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Why Join Agilant Solutions?


• Growth & Development: Opportunities to learn, train, and advance within Agilant's growing IT organization.


• Collaborative Culture: Work in a supportive environment where teamwork and innovation are encouraged.


• Impactful Work: Play a key role in ensuring Agilant's workforce remains productive, secure, and connected.


• Comprehensive Benefits: Competitive compensation, health insurance, 401(k) with company match, paid time off, and more.

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