Client Services Rep/Office Services

3 weeks ago


Pasadena CA, United States Kelly Full time

IHSS Customer Service Specialist Location: Pasadena, CA (In-Office)
Pay Rate: $27–$28 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Contract: 6-month contract

We are seeking a compassionate and dependable IHSS Customer Service Specialist
support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This Role focuses on assisting seniors and individuals with disabilities often in urgent or emergency situations by coordinating backup caregiving support and helping clients navigate public assistance programs.

Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs.
Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs .
Connect callers with appropriate community resources and social services.
Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations.
Maintain accurate case documentation and protect confidential client information.

Bilingual Spanish/English (required)
Call center experience preferred
Experience with IHSS, personal assistance services, homecare, or social services Required
Bachelor’s degree required in Social Work or a related field (Psychology, Sociology, Counseling, or similar)
Ability to work effectively in a fast-paced, in-office environment

Apply today and help drive the mission.



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