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Client Services Rep/Office Services
10 hours ago
We’re looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service.
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Respond, answer, and resolve any customer inquiries and concerns
Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise
Communicate with customers who are experiencing various issues through emails, phone calls, and live chat
Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers
Provide product detail to our Ecommerce team to help improve online product descriptions
Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise
Respond promptly and accurately to customer inquiries and requests
Assist customers with placing, tracking, and returning orders
High school diploma / GED
Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred
Ability to read, write, and speak in both English and Spanish (bilingual)
Ability to empathize with and prioritize customer needs
Ability to determine customer needs and provide appropriate solutions
Microsoft Office Knowledge – Outlook, Excel, and Word
Comprehensive xrczosw healthcare, dental, and vision plan
~ Voluntary life insurance, as well as short-term and long-term disability policies
~ Seasonal monetary awards for participation in company Fitness Challenges
~ Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others
