Current jobs related to Client Services Rep/Office Services - Orange CA - Zencon Group Inc.
-
Client Services Rep/Office Services
3 weeks ago
Buellton, CA, United States Axelon Services Corporation Full timePlatinum Advisory Associate Ensure you read the information regarding this opportunity thoroughly before making an application. Buellton, CA 6+ Month Contract Pay: 22.50/hr, W2 Hybrid - Onsite as needed expected Job Description: The Platinum Advisor team is the face and voice of our brand. Advisors and Advisor Support Associates are...
-
Client Services Rep/Office Services
2 weeks ago
Buellton, CA, United States Axelon Services Corporation Full timeIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Job Title: Platinum Advisor Associate Location: Buellton, CA Pay: $22.50/hr, W2 6+ Month Contract Considering candidates that live further away. Please note how often you can travel onsite. Job Description: The Platinum Advisor...
-
Client Services Rep/Office Services
3 weeks ago
Pasadena, CA, United States Kelly Full timeIHSS Customer Service Specialist Location: Pasadena, CA (In-Office) Pay Rate: $27–$28 per hour Schedule: Monday–Friday, 8:00 AM–5:00 PM Contract: 6-month contract We are seeking a compassionate and dependable IHSS Customer Service Specialist support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This Role...
-
Client Services Rep/Office Services
2 weeks ago
Irvine, CA, United States Vaco by Highspring Full timeOur client is seeking a dependable and customer-focused Customer Service Representative to support daily operations and deliver a high level of service to customers. Provide professional and courteous customer support via phone and email Respond to customer inquiries, service requests, and issues in a timely manner Maintain accurate records and...
-
Client Service Consultant
2 weeks ago
Oakland, CA, United States Remote Office Full timeService Delivery Consultant This is a remote position. We are a growing group of ventures under one parent company, with two flagship businesses at the core: Remote Office: helping global clients build and manage high-performing remote teams Shift AI: delivering voice-first AI agents that transform how companies work Together, these businesses are redefining...
-
Client Services Rep/Office Services
3 weeks ago
San Francisco, CA, United States Comapp Full timeA customer service focused company in South San Francisco is seeking a Customer Care Specialist. Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. This full-time role involves providing exceptional telephone and online service, dispatching service technicians, and managing service...
-
Client Services Rep/Office Services
3 weeks ago
Los Angeles, CA, United States STR Automotive Full timeSTR Automotive is a growing organization committed to delivering excellent service to our customers. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. We are looking for a motivated and friendly Customer Service Representative to join our team...
-
Customer Service Rep II
3 weeks ago
San Diego, CA, United States Axelon Services Corporation Full timeJob Title: Customer Service Rep II Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Location : San Diego, CA pay rate : $24.85/hr Job description : Responsible for the timely and accurate data entry and input of customer orders into our Enterprise Resource Planning (ERP) system. Enter and...
-
Client Services Rep/Office Services
6 days ago
Bell Gardens, CA, United States 24 Seven Talent Full timeWe are seeking a temporary Customer Experience Representative to support our client, who is well-known in the luxury apparel industry! Monday – Friday, 8:30 AM – 5:00 PM 21 per hour A candidate with Luxury customer service experience is preferred. Handle customer inquiries, needs, and requests across multiple channels, including email, phone,...
-
Client Services Rep/Office Services
5 days ago
San Diego, CA, United States Innovive Full timeInnovive is a consistently growing B2B manufacturing company serving the biomedical research industry. We value hard work and credit the team for our success. We are looking for a motivated and hard-working individual to build their career as a Customer Service Representative at our San Diego Headquarters. You would be part of a small team of Customer...
Client Services Rep/Office Services
10 hours ago
Client is seeking a highly motivated an experienced TEMPORARY - Customer Service Representative (OneCare) (Bilingual Required) (4 open positions) to join our team. The Customer Service Representative (CSR) will be the first line of contact for client's members and providers. The incumbent will assist members and providers with questions related to the OneCare program. The incumbent will provide information regarding eligibility, enrollment, benefits and services to OneCare eligible members and providers. Position Information:
Department: Customer Service
Work Arrangement: Full Office
Work Schedule: Monday to Friday (9:00 a.m. to 5:30 p.m. with 30 minute lunch)
Duties & Responsibilities:
95% - Program Support
Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
Guides members in understanding and accessing the benefits they are entitled to under Medicare and Medi-Cal, through the OneCare program.
Address member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
Initiates referrals to both internal/external care management departments and other departments, governments or community agencies.
Participates in departmental phone outreach campaigns on a regular basis.
5% - Completes other projects and duties as assigned.
Minimum Qualifications:
High school diploma or equivalent required. 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Bilingual in English and in one of client's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required.
Preferred Qualifications:
6 months of health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience.
Typing speed of 35 words per minute (WPM).
Knowledge & Abilities:
Develop rapport and establish and maintain effective working relationships with ***'s leadership and staff and external contacts at all levels and with diverse backgrounds.
Work independently and exercise sound judgment.
Communicate clearly and concisely, both orally and in writing.
Work a flexible schedule; available to participate in evening and weekend events.
Organize, be analytical, problem-solve and possess project management skills.
Work in a fast-paced environment and in an efficient manner.
Manage multiple projects and identify opportunities for internal and external collaboration.
Motivate and lead multi-program teams and external committees/coalitions.
Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
Physical Requirements (With or Without Accommodations):
Ability to visually read information from computer screens, forms and other printed materials and information.
Ability to speak (enunciate) clearly in conversation and general communication.
Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
Lifting and moving objects, patients and/or equipment 10 to 25 pounds
