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Head of Business Operations

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San Francisco CA, United States Patreon Full time

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.
Ultimately our goal is simple: fund the creative class. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Head of Payment Operations to support our mission.
This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.
The Payments & Risk team owns capabilities to move money from fans to creators and from creators to the outside world, and is also responsible for controls and services required to run a compliant, safe and fraudfree merchant platform.
As Patreons Head of Payment Operations, you will own all of our payment partner relationships, maintaining and expanding them as necessary to support our payments strategy and product roadmap.
Build and maintain relationships with our payment partners to accelerate Patreons growth, minimize costs, manage risks, and maintain best practices.
Work closely with our product development teams to refine our payments strategy and help build our payments roadmap.
Deep understanding of payins on merchant platforms
~ Strong leadership, exceptional decisionmaking skills, and project management skills, including the ability to manage multiple projects simultaneously and influence a diverse team of stakeholders
Strong data and financial analysis skills
Build with Craft | We sign our name to every deliverable, just like the creators we serve.
We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status and any other protected class. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipints, patronage, parental leave, and 401k plan with matching.
Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the inperson time we spend together to strengthen the feeling of community at Patreon. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.
For remote employees located outside CA and NY, salary may vary based on location and local market conditions.