Head of Strategic Initiatives and Business Operations

Head of Strategic Initiatives and Business Operations
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The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. As we embark on our next phase of transformational growth and market leadership, UKG is seeking an experienced and dynamic Head of Strategic Initiatives and Business Operations reporting directly to our Chief Strategy Officer. This will include driving operational excellence initiatives, improving and scaling processes, as well as measuring performance, and ensuring the organizations efficiency and effectiveness. This leader will work closely with executive leadership to identify crossfunctional strategic initiatives, optimize operations, monitor and measure performance, and ensure successful execution. The ideal candidate will have extensive experience in scaling a software company, optimizing operational workflows, and building highperforming teams.
Translate strategy into actionable operational plans, monitor corporate performance, and drive operational excellence that supports business growth. Work closely with the Chief Strategy Officer and the broader executive team to align operations with organizational goals.
Lead and manage largescale, complex, multinational transformation initiatives to enhance operational effectiveness and efficiency. This could for example include pricing model transformation, global cost structure optimization, or IPO preparation. Assess and prioritize initiatives to ensure alignment with strategic goals and drive to outcomes in partnership with business leaders.
Implement operational metrics, scorecards, and dashboards to measure corporate performance and initiatives. Implement and drive business reviews across functions to monitor performance against objectives. Monitor performance against business cases through tracking and establishing corrective measures as needed and prepare related reports. Establish a highperforming Program Management Office (PMO) to drive prioritization, resource management, and risk mitigation across crossfunctional initiatives. Provide visibility into project performance, working with leaders to resolve barriers, optimize resources, and ensure outcomes align with enterprise objectives. Establish best practice approaches and methodologies for program management across UKG.
Work closely with senior leaders globally across gotomarket (GTM), Product, Engineering, Finance, Strategy, and IT to analyze existing operations, implement new and efficient processes, and drive alignment on corporate goals and initiatives. Partner with business units to ensure seamless execution of operational processes and address any operational challenges.
Lead and mentor a diverse, small but mighty team of business analysts, strategic planners, and program managers cultivating a highperformance culture that values collaboration and accountability. Serve as a trusted advisor to the executive team on strategic planning, prioritization, and the project execution roadmap.
15+ years of experience in operations with at least 10+ years of experience in an enterprise business transformation or operations strategy leadership role in a technology or highgrowth environment, particularly with exposure to SaaS or digital transformation initiatives.
~ Track record of delivering business outcomes and highquality experiences for internal or external customers.
~ Strong analytical and project management skills, with experience in framing insights, developing metrics, and implementing datadriven decisionmaking processes.
~ Demonstrated success in building and leading a PMO, ensuring project standardization, consistency, and accountability across the organization.
~ Demonstrated experience in scaling operational processes, managing large teams and driving growth in a dynamic environment.
~ Bachelors degree in business administration, Management, or a related field; MBA or advanced degree preferred.

Bachelors degree in business administration, Management, or a related field; MBA or advanced degree preferred.
~15+ years of experience in operations, with at least 10 years in a senior leadership role of a SaaS or technology company.

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the worlds largest collection of workforce insights, and peoplefirst AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. Its this expertise that equips our customers with the intelligence to solve any challenge in any industrybecause great organizations know their workforce is their competitive edge. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $256k to $350k; Information about UKGs comprehensive benefits can be reviewed on our careers site at .
Fulltime

Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting
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