Homeowner Engagement Manager

The Homeowner Engagement Manager leads Twin Cities Habitat post purchase program, offering responsive support and proactive engagement to strengthen long-term homeowner success. Core services include HUD certified Foreclosure Prevention counseling, training, digital and print resources, and tools that promote wealth building, home maintenance, and community involvement. This role supports homeowners with maintenance, repairs, estate planning, insurance, civic engagement, and mortgage foreclosure prevention. The position advances the organization’s mission to close the racial homeownership gap and advance housing equity.
We are a well-established nonprofit organization with a strong reputation for its commitment to affordable housing and community development. Bring people together to create, preserve, and promote affordable homeownership and advance racial equity in housing.
They value diversity and provide equal opportunities for all employees. You would have the chance to work alongside dedicated professionals who share a common goal of creating safe and affordable housing for everyone.
HUD Certified Housing Counselor, or ability to obtain certification within 6 months of hire.
Experience managing federal, state, local and foundational grants.
MN Mortgage Foreclosure Prevention Association (MMFPA) certification, or ability to obtain within 12
Personal auto insurance compliant with TCHFH Driver’s Policy requirements.
Program Management: Implements, participates in and evaluates the results of programs, projects, cases or processes, and manages related resources, personnel and activities to successful completion.
Client Focus: Builds strong client relationships, concentrating on how every interaction helps the client.
Community Outreach: Engages with members of a particular community to raise awareness about an issue, provide information, and foster relationships and collaboration.
Foreclosure Prevention Counseling: Conducts financial assessment and develops a plan for clients who are at risk of losing their homes due to mortgage default.
Post-secondary education in a related field.
~ At least 1 year in the nonprofit sector, preferably serving low- to moderate-income communities, communities of color, or affordable housing.
~1–2 years in adult education or similar.

Medical, dental, vision, free primary care home visits & virtual healthcare, pet insurance, 401(k) retirement plan with company match, flexible spending accounts, Health saving accounts, life insurance, short-term and long-term disability, education assistance, paid parental leave, 20 vacation days in the first year, 12 paid sick days, 2 paid volunteer days. Twin Cities Habitat for Humanity affirms its social and legal commitment to promote an atmosphere and environment that recognizes the principle and practice of equal employment opportunity. As such, Twin Cities Habitat for Humanity does not discriminate in employment opportunities or practices on the basis of age, race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, national origin, marital status, status with regard to public assistance, membership in a local human rights commission, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
Twin Cities Habitat’s policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, we maintain an affirmative action program through which we take good faith efforts to recruit, hire and advance in employment qualified minorities, women, persons with disabilities, Vietnam era veterans, and other protected veterans.