Technical Supporter

2 weeks ago


Toledo OR, United States BTG Group Full time

Were looking for an Instrument Technical Specialist to be the trusted technical resource at a key customer location. In this role, youll support installation, start-up, calibration, troubleshooting , and provide technical expertise for BTG products. Youll build strong relationships with mill teams, including E/I supervisors, process engineers, and other key stakeholders, while collaborating closely with BTGs service manager, service team, sales, and applications team.

Partner with customers during installation and start-up to ensure success.
Recommend improvements to enhance accuracy, reliability, and performance of BTG products.
Monitor projects to ensure customer understanding and satisfaction.
prepare Quality Improvement reports.
Maintain equipment history and proactively schedule preventive maintenance.
Ensure compliance with BTG policies and prioritize safety at all times.

A people person who thrives on customer engagement and clear communication.
Proficiency in MS Office and willingness to learn remote service tools.

Proven track record in technical support within an industrial environment.



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