Technical Support Specialist
2 weeks ago
This is an onsite role providing technical support for the Department of Energy based out of Portland, OR See more details below: General Summary Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone for a wide variety of hardware, software and site-specific applications in an enterprise environment. Job Responsibilities Provide front line support for IT systems and software, fielding telephone calls, voicemails, emails, and portal requests. Attempt incident resolution using industry knowledge and provided Knowledge Articles. Solve technical issues or escalate in a professional and timely manner, bringing in other subject matter experts as required. Enter IT incident descriptions and troubleshoot the issue sufficiently to appropriately refer the incident to the correct IT support group. Track issues using an ITSM ticketing system. Keep meticulous notes. Troubleshoot and repair Desktop/Laptop and thin client hardware. Support peripheral devices (Printers, Smartphones, Scanners etc.). Using BPA and industry standards, follow complex procedures, updating procedures as necessary. Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients. Follow the defined process to document and escalate incidents with tracking software and database. Seek opportunities to improve knowledge, skills and performance and be receptive to constructive criticism. Assist in mentoring junior team members and accept mentoring from senior team members. Other supporting duties as directed. Minimum Qualifications 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. Possess a working knowledge and progressive experience in a Microsoft computer support Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment Familiar with supporting smartphones and other mobile devices Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction Strong interpersonal communication skills both written and verbal US Citizen able to pass a government background check. Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required. Other Job Specific Skills Excellent customer service skills. Excellent communication and interpersonal skills Using a knowledge document, works independently with general supervision and maintains a high-degree of professional conduct at all times Strong problem solving and analytical skills Technical expertise in: Microsoft Windows Operating Systems Microsoft Office Network Connectivity Print Services E-Mail and Internet mail Instant Messaging Mobile Device Management Strong understanding of how PC work and related troubleshooting Ability and desire to build additional technical skills Ability to interact effectively with others Ability to follow instructions to produce desired results Aptitude to multi-task workloads Ability to remain calm and courteous when clients are less so Ability to work with broad range of experience levels
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Technical Product Support Specialist
1 day ago
Portland, OR, United States HORIBA INSTRUMENTS Full timeTechnical Product Support Specialist (Metrology)Portland, ORAre you looking for an exciting career in the semiconductor industry? Semiconductors are the key evolving components in industry today. HORIBA has kept its sights keenly focused on this micro world and provides rewarding careers in Sales and Marketing, Research and Development, Production, and...
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Technical Support Specialist
4 weeks ago
Portland, United States Schwabe Full timeAbout Schwabe, Williamson & Wyatt Schwabe is a premier Northwest regional law firm serving the needs of businesses in seven key industry sectors: Technology; Healthcare and Life Sciences; Consumer Products, Manufacturing and Retail; Natural Resources; Real Estate and Construction; Ports and Maritime; and Indian Country and Alaska Native Corporations. We have...
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Advanced Technical Support Specialist
1 week ago
Portland, ME, United States Cornerstone OnDemand Full timeJob Description: The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring...
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Advanced Technical Support Specialist
2 days ago
Portland, ME, United States Cornerstone OnDemand Full timeThe Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring these strategic...
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Advanced Technical Support Specialist
1 week ago
Portland, ME, United States Cornerstone OnDemand Full timeJob Description: The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring...
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Fusion Technical Support Specialist
2 weeks ago
Portland, OR, United States Applicantz Full timeHybrid contract in the Portland, OR. PST hours. Visa Sponsorship is not available. We are looking for a skilled and proactive Product Support Specialist with High level proficient with Autodesk Fusion Customer soft skills Good team collaboration mindset. Preferred Qualifications: 2-5 years of industry experience. Experience with Fusion Experience with CAM...
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Technical Product Support Specialist
4 days ago
Portland, United States Horiba Full timeAre you looking for an exciting career in the semiconductor industry? Semiconductors are the key evolving components in industry today. HORIBA has kept its sights keenly focused on this micro world and provides rewarding careers in Sales and Marketing, Research and Development, Production, and Operations. The HORIBA Group of worldwide companies provides an...
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Technical Supporter
2 weeks ago
Portland, OR, United States Applicantz Full timeHybrid contract in the Portland, OR. We are looking for a skilled and proactive Product Support Specialist with High level proficient with Autodesk Fusion Customer soft skills Experience with CNC Programming, Machining, or Machine Setup ~ Strong customer service, troubleshooting, and analytical skills. ~ Excellent written and verbal English...
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Technical Support Specialist
2 weeks ago
Portland, United States Dunhill Professional Search & Government Solutions Full timeThis is an onsite role providing technical support for the Department of Energy based out of Portland, OR! See more details below:General SummaryProvides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and...
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Technical Support Specialist
2 weeks ago
Portland, United States Dunhill Professional Search & Government Solutions Full timeThis is an onsite role providing technical support for the Department of Energy based out of Portland, OR! See more details below:General SummaryProvides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and...
