Senior Data Analyst
1 week ago
Job Summary: Our client is seeking a Senior Data Analyst to join their team Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels
Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and anomalies
Monitor initiative performance against baseline metrics, including 30-, 60-, and 90-day success measurements
Identify drop-offs, escalations, and friction points in customer journeys and recommend data-driven improvements
Perform data validation to ensure accuracy, consistency, and reliability of reporting
Analyze chat interactions and chatbot performance to support call deflection and improved customer self-service
Optimize chatbot and conversational IVR flows using data insights
Integrate structured and unstructured data sources to support self-service analytics
3+ years of experience in data science, analytics, business intelligence, or a related field
~ Strong proficiency in SQL and Python for Data Analysis
~ Experience with Power BI, Tableau, or similar BI tools
~ Experience collaborating with BI teams and working with relational databases
~ Experience with Python and machine learning frameworks
~ Familiarity with chatbot technology, conversational AI, and customer journey analytics
~ Exposure to cloud-based data environments such as: AWS, GCP, Azure
~ Project management experience, including tracking initiatives and milestones
Medical, Dental, & Vision Insurance Plans
~ We comply with local wage minimums.
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Senior Data Analyst
1 week ago
Stamford, CT, United States KellyMitchell Group Full timeJob Summary: Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut. Duties: Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends...
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Senior Data Analyst
5 days ago
Stamford, CT, United States KellyMitchell Group Full timeJob Summary: Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut. Duties: Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends...
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Stamford, CT, United States Tandym Group Full timeA leading media and entertainment company is seeking a Data Analyst to join a driven and highly motivated team within Media Operations. Responsibilities: Work across the Fulfillment organization, understand voice of customer, operational requirements, and pain points Use business acumen to thoroughly understand the operation and to develop operational...
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Data Analyst
4 weeks ago
Stamford, CT, United States Tandym Group Full timeA leading media and entertainment company is seeking a Data Analyst to join a driven and highly motivated team within Media Operations. Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Responsibilities: Work across the Fulfillment organization, understand voice of customer,...
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Senior Data Analyst
1 week ago
Stamford, United States KellyMitchell Group Full timeJob Summary:Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut. Duties:Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channelsDevelop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and...
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Senior Data Analyst
1 week ago
Stamford, United States KellyMitchell Group Full timeJob Summary:Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut. Duties:Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channelsDevelop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and...
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Senior Data Analyst
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Stamford, United States Icon Health Full timeJob Title: Senior Data Analyst Location: Remote Reports To: SVP, Data and Technology Who We Are Icon Health is a leading provider of value-based musculoskeletal (MSK) care, partnering with payers and providers to improve outcomes and reduce total cost of care. Our model combines technology-enabled MSK providers, proactive care coordination, and decision...
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Senior Data Analyst
6 days ago
Stamford, United States Icon Health Full timeJob Title: Senior Data Analyst Location: Remote Reports To: SVP, Data and Technology Who We Are Icon Health is a leading provider of value-based musculoskeletal (MSK) care, partnering with payers and providers to improve outcomes and reduce total cost of care. Our model combines technology-enabled MSK providers, proactive care coordination, and decision...
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Senior Data Analyst
2 days ago
Stamford, CT, United States KellyMitchell Group Full timeJob Summary: Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut. Duties: Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance...
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Senior Data Analyst
1 week ago
Stamford, CT, United States KellyMitchell Group Full timeJob Summary: Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut. Duties: Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance...
