Senior Data Analyst

2 weeks ago

Stamford CT, United States KellyMitchell Group Full time

Job Summary: Our client is seeking a Senior Data Analyst to join their team This position is located in Stamford, Connecticut. Duties: Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and anomalies Monitor initiative performance against baseline metrics, including 30-, 60-, and 90-day success measurements Identify drop-offs, escalations, and friction points in customer journeys and recommend data-driven improvements Perform data validation to ensure accuracy, consistency, and reliability of reporting Analyze chat interactions and chatbot performance to support call deflection and improved customer self-service Optimize chatbot and conversational IVR flows using data insights Track and report on overall and initiative-level success rates for conversational experiences Integrate structured and unstructured data sources to support self-service analytics Desired Skills/Experience: 3+ years of experience in data science, analytics, business intelligence, or a related field Strong proficiency in SQL and Python for Data Analysis Experience with Power BI, Tableau, or similar BI tools Ability to analyze trends, identify anomalies, and uncover root causes Strong problem-solving skills and ability to work independently Experience collaborating with BI teams and working with relational databases Excellent communication skills with the ability to present insights clearly to non-technical and executive audiences Experience with Python and machine learning frameworks Familiarity with chatbot technology, conversational AI, and customer journey analytics Experience with API integrations and GraphQL Exposure to cloud-based data environments such as: AWS, GCP, Azure Project management experience, including tracking initiatives and milestones Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP)401K offered The approximate pay range for this position is between $44.00 and $56.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

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