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Senior Data Analyst

3 weeks ago

Stamford, CT, United States KellyMitchell Group Full time
Job Summary:
Our client is seeking a Senior Data Analyst to join their team This position is located in Stamford, Connecticut.

Duties:
  • Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels
  • Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and anomalies
  • Monitor initiative performance against baseline metrics, including 30-, 60-, and 90-day success measurements
  • Identify drop-offs, escalations, and friction points in customer journeys and recommend data-driven improvements
  • Perform data validation to ensure accuracy, consistency, and reliability of reporting
  • Analyze chat interactions and chatbot performance to support call deflection and improved customer self-service
  • Optimize chatbot and conversational IVR flows using data insights
  • Track and report on overall and initiative-level success rates for conversational experiences
  • Integrate structured and unstructured data sources to support self-service analytics
Desired Skills/Experience:
  • 3+ years of experience in data science, analytics, business intelligence, or a related field
  • Strong proficiency in SQL and Python for Data Analysis
  • Experience with Power BI, Tableau, or similar BI tools
  • Ability to analyze trends, identify anomalies, and uncover root causes
  • Strong problem-solving skills and ability to work independently
  • Experience collaborating with BI teams and working with relational databases
  • Excellent communication skills with the ability to present insights clearly to non-technical and executive audiences
  • Experience with Python and machine learning frameworks
  • Familiarity with chatbot technology, conversational AI, and customer journey analytics
  • Experience with API integrations and GraphQL
  • Exposure to cloud-based data environments such as: AWS, GCP, Azure
  • Project management experience, including tracking initiatives and milestones
Benefits:
  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered
The approximate pay range for this position is between $44.00 and $56.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.