Operations Support Manager, Accounting

Operations Support Manager, Accounting The Employee Benefits Consulting Practice offers excellent retirement, health, compensation and investment consulting services to our clients. We are currently seeking an Accounting Manager that oversees key accounting functions such as billing, credit/collections, and AP/AR support, ensuring efficient operations and accurate financial data. This role manages month-end and year-end closings, resolves escalated issues, and maintains compliance with internal controls. The Accounting Manager leads a team, develops processes to improve financial visibility and mitigate risk, and supports client service excellence through operational accuracy and effective staff management.
Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. Please visit our web site Social Impact | Milliman | Worldwide to learn more about Milliman's commitments to our people, inclusion, and sustainability.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
You will manage key accounting functions, lead close processes, and ensure accurate financial data. You'll supervise the accounting team, drive process improvements, and collaborate with leadership to support business objectives.
Oversee all key accounting operations, including AP, billing, AR, collections, ensuring accuracy, compliance, and timely processing in line with regulations and client agreements.
Lead month-end and year-end close processes, ensuring reconciliations, reviews, approvals, and financial reporting are completed accurately and on schedule.
Maintain integrity of financial data across multiple systems, resolve discrepancies, and drive process standardization for transparency and reliability.
Support audit preparation and coordination, ensuring all documentation and reconciliations are complete and audit-ready.
Monitor and analyze accounting performance metrics such as billing accuracy and close timeliness, recommending process or training improvements as needed.
Supervise and develop the accounting support team, providing day-to-day direction, coaching, feedback, and workload management to ensure high performance and service continuity.
Establish clear expectations, priorities, and service standards within the team, promoting a culture of accountability and excellence.
Implement standardized procedures and identify automation opportunities to enhance efficiency and reliability of accounting operations.
Collaborate with leadership and other departments to align accounting functions with broader business strategies and operational excellence goals.
Deliver and oversee responsive, professional accounting support that builds confidence and enables informed, client-focused decisions by Principals, consultants, and internal partners.
Track and report on key performance indicators, providing insights for continuous improvement and informed decision-making.
Communicate proactively with internal and external stakeholders to resolve issues, support business needs, and ensure effective, timely financial operations.
We are looking for an experienced Accounting Manager with strong leadership skills, attention to detail, and expertise in billing, collections, AP/AR, and financial operations. The ideal candidate excels at process improvement, team management, and ensuring accurate, efficient accounting practices.
A minimum of 10 years of progressive accounting experience within a consulting, law, or professional services firm.
A minimum of 5 years of experience leading and managing a team of direct reports.
Experience with professional services billing models such as fixed-fee, retainer, or blended rate structures.
Direct experience overseeing month-end and year-end close processes, reconciliations, approvals, and financial reporting.
Proven ability to supervise, coach, and develop accounting support staff while fostering accountability, accuracy and service excellence.
Bachelor's degree in Accounting, Finance, Business Administration or related field.
Experience ensuring compliance with internal controls, audit requirements, and documentation standards.
Demonstrated ability to drive accuracy, consistency, and standardization across billing and accounting operations.
Strong proficiency with Concur or comparable expense and billing systems, and Microsoft Office.
Strong communication skills with the ability to explain financial information and billing processes to both technical and non-technical stakeholders.
The EB Consulting practice delivers innovative actuarial and consulting solutions across a diverse range of industries, serving both active employees and retirees. Corporate Pension Plans
Multiemployer Pension Plans
Public Pension Plans
Compensation and Benefits Surveys
Investments
By collaborating closely with our clients, we help them navigate complex benefit challenges, optimize plan design, and ensure long-term financial security for their participants.
This is a remote position. Candidates hired into this role may work onsite in select Milliman office locations, if they prefer. The expected application deadline for this job is January 16, 2026.
A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Medical, Dental and Vision Coverage for employees, dependents, and domestic partners.
~ Employee Assistance Program (EAP) Confidential support for personal and work-related challenges.
~Discretionary Bonus Program Recognizing employee contributions.
~ Flexible Spending Accounts (FSA) Pre-tax savings for dependent care, transportation, and eligible medical expenses.
~ Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
~ Holidays A minimum of 10 paid holidays per year.
~ Family Building Benefits Includes adoption and fertility assistance.
~ Life Insurance & AD&D 100% of premiums covered by Milliman.
~ Short-Term and Long-Term Disability Fully paid by Milliman.

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.