Technical Supporter

4 weeks ago

Las Vegas NV, United States MS Shift, Inc. Full time

MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team , you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, MS SHIFT software and hardware installation and set up, assisting with our applications and troubleshooting various technical issues. Onsite and remote support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Note: this is on-site position.

Deliver outstanding customer service and knowledgeable technical support/troubleshooting.
Install, implement, maintain, troubleshoot and/or repair of our software and hardware.
Follow up and make scheduled call backs to customers.
Bachelors degree in Computer Science or related field.
5+ Years of experience in Tech Support
Professional experience in providing technical support to non-technical end users.
Experience supporting mission-critical systems by phone.
Interest along with the experience/ability to develop a training curriculum and lead classroom trainings.
Focused, flexible and works well under pressure.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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