Application Support Engineer

3 days ago

Fairfield County CT, United States The Phoenix Group Full time

bout Us We are a global investment firm focused on combining financial theory with practical application. Over the years, we have built a reputation as innovators in portfolio management and alternative investment strategies.
Our team values intellectual curiosity, honesty, and a commitment to understanding what drives financial markets. Collaboration, transparency, and openness to new ideas are central to our culture, fostering innovation and continuous improvement.
We are seeking an Application Support Engineer to operate at the intersection of technical systems and business processes that power our investment operations. This individual contributor role involves supporting a complex technical environment, resolving production issues, and contributing to projects that enhance systems and processes. You will gain hands-on experience with cloud-deployed portfolio management and research systems and work closely with both business and technical teams.
Develop and maintain expertise in the organizations applications to support internal users.
Advocate for users with project management and development teams.
Participate in production support rotations, including off-hours coverage.
Identify gaps in support processes and create documentation or workflows in collaboration with development and business teams.
Diagnose and resolve system issues, including debugging code, analyzing logs, and investigating performance or resource problems.
Maintain documentation of system behavior, root causes, and process improvements.
Bachelors degree in Engineering, Computer Science, or equivalent experience.
~2+ years of experience supporting complex software systems, collaborating with business users and technical teams.
~ Hands-on technical skills including SQL and programming/debugging (Python preferred).
~ Eligible for annual discretionary bonus.
Comprehensive benefits package including paid time off, medical/dental/vision coverage, 401(k), and other benefits as applicable.


We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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