Application Support Engineer

bout UsWe are a global investment firm focused on combining financial theory with practical application. Our goal is to deliver long-term results by cutting through market noise, identifying the most impactful factors, and developing ideas that stand up to rigorous testing. Over the years, we have built a reputation as innovators in portfolio management and alternative investment strategies.Our team values intellectual curiosity, honesty, and a commitment to understanding what drives financial markets. Collaboration, transparency, and openness to new ideas are central to our culture, fostering innovation and continuous improvement.Your RoleWe are seeking an Application Support Engineer to operate at the intersection of technical systems and business processes that power our investment operations. This individual contributor role involves supporting a complex technical environment, resolving production issues, and contributing to projects that enhance systems and processes. You will gain hands-on experience with cloud-deployed portfolio management and research systems and work closely with both business and technical teams.This role is ideal for someone passionate about technology and systems reliability, looking to grow into a systems reliability or engineering-focused position.ResponsibilitiesDevelop and maintain expertise in the organization’s applications to support internal users.Manage user expectations and ensure satisfaction with our systems and tools.Advocate for users with project management and development teams.Work closely with QA to report and track issues identified by users.Ensure proper escalation for unresolved issues to maintain user satisfaction.Participate in production support rotations, including off-hours coverage.Identify gaps in support processes and create documentation or workflows in collaboration with development and business teams.Diagnose and resolve system issues, including debugging code, analyzing logs, and investigating performance or resource problems.Collaborate across teams to resolve complex technical problems quickly and efficiently.Maintain documentation of system behavior, root causes, and process improvements.Contribute to strategic initiatives that enhance system reliability and operational efficiency.QualificationsBachelor’s degree in Engineering, Computer Science, or equivalent experience.2+ years of experience supporting complex software systems, collaborating with business users and technical teams.Hands-on technical skills including SQL and programming/debugging (Python preferred).Strong written and verbal communication skills.Ability to work independently and within small teams.Eagerness to learn new technologies and automate manual tasks to improve system reliability.Calm under pressure and demonstrates responsibility, maturity, and trustworthiness.Compensation & BenefitsSalary range: $115,000–$135,000 (may vary based on experience, location, or organizational needs).Eligible for annual discretionary bonus.Comprehensive benefits package including paid time off, medical/dental/vision coverage, 401(k), and other benefits as applicable.The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.